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Account Manager, Individual

Posting Date: Nov 25, 2021

Location: CA Dartmouth, Nova Scotia, CA, B3J 3C6 Moncton, New Brunswick, CA, E1C 8L3 Halifax, Nova Scotia, CA, B3J 2A8

Company: Medavie Blue Cross

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.


Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.


Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians. 


Job Title: Account Manager, Individual
Department: Sales & Business Development 
Competition: 72348
Internal/External: Internal/External
Employment Type: Permanent, Full Time
Location: Moncton, Halifax, Dartmouth, ATL Remote
Salary: Competitive Compensation
Reports To: Manager, Broker Sales


The Opportunity: 

Reporting to the Manager for Broker Sales, the Account Manager, Individual is responsible for the management of mutually beneficial relationships between assigned accounts in the Broker distribution network and the Company.  The Account Manager is responsible for achieving set sales quotas as well as Strategic objectives. The Account Manager represents Medavie Blue Cross’ portfolio of Individual products and services from an in-house perspective and is responsible for planning cycles and ensuring that the needs and expectations or their accounts are met, while also supporting the day-to-day activities of our agents.


Key Responsibilities:

•    Meet assigned targets for sales volumes and strategic objectives in assigned accounts
•    Monitor and Analyze Sales results, trends, as well as forecasting and provide updates to the management team
•    Foster and maintaining ongoing relationships through regular contact and proactively assessing, clarifying, and validating needs on an ongoing basis
•    Ensure escalated administrative and client issues are resolved to a mutually beneficial conclusion
•    Continuously self-educate on industry developments
•    Collaborate with key internal stakeholders to ensure superior service and product offering to your assigned accounts
•    Present sales and training sessions on a regular basis through phone or web meetings which may touch on, but not limited to, products, sales techniques, technology, compensation programs, service standards and industry developments
•    Encourage agent loyalty by promoting Medavie Blue Cross as the company of choice for health and final expense products
•    Establish productive, professional relationships with key sub-agents and personnel in assigned accounts
•    Assist in supporting the day to day administrative activities of the general agents in satisfying customer needs, as well as, supporting our distribution community from a technology perspective.
•    As needed, managing inquiries via email or phone, including but not limited to complex service inquiries of an urgent nature, coordinating resolution of escalated concerns.




Education:  University degree in business/marketing.
Work Experience:  Minimum of 5 years experience in the insurance or health care industry, with a minimum of 3 years relevant sales experience.  
Other Qualifications:  

  • Active Life and Sickness & Accident Insurance 
  • GBA or CEBS designation and/or other industry courses would be considered assets for this position. 
  • This position requires regular travel (10-20%) to meet with agents/brokers and to attend relationship functions. Valid driver’s license and reliable vehicle required. 
  • Established network of business connections. 
  • Proven track record in developing, growing, and managing sales accounts

Computer Skills:  Microsoft Office, Email, and Internet applications
Language Skills:  Bilingualism in French and English is required. 




We would like to thank all candidates for expressing interest.  Please note only those selected for interviews will be contacted.

Medavie Blue Cross is an equal opportunity employer.


In order to keep our employees, candidates, and community safe during the COVID-19 pandemic, the majority of our employees are working from home within Canada. All interviewing, onboarding and most work takes place remotely at this time. For those employees who must work in our offices, we have taken every precaution to ensure the health and safety of our people by providing strict protocols/practices to meet legislated client and company needs, as well as modifications to the worksites to mitigate the risks for everyone's protection.   


At Medavie, everything we do is to improve the wellbeing of Canadians.  We have implemented a COVID-19 Vaccination Policy as part of our ongoing efforts to protect the health and safety of our employees, partners, plan members and the communities where we live and work.  Proof of full vaccination is required to work onsite at any Medavie Workspace. 

Job Segment: Account Manager, Business Development, Manager, Sales, Management