Bilingual Case Management Coordinator

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company. 
 
Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.
 
Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 8,250 employees. Our mission is to improve the wellbeing of Canadians.

The Opportunity:

The insurance business isn’t just about claims - it’s about relationships too. No one wants to be in a situation where they are sick or injured and require time off work, but sometimes the unexpected happens. It’s in those moments that our members put their trust in us to provide the guidance they need to navigate their benefit options. They aren’t just looking for someone to process their claim; they are looking for someone they can count on to get them back to the quality of life they deserve.

As the Bilingual Case Management Coordinator you will be part of the team responsible for the set up and maintenance of disability claims.  Specifically, you will be gathering information used to assess applications for disability benefits as well as the ongoing maintenance of disability files.  This position requires communication with all stakeholders, high attention to detail, and the ability to multi-task.

We currently have positions open for candidates that can work a 7.5 hour shift, Monday through to Friday, between the hours of 9:30am-6:00pm (AST).

Key Responsibilities:

• Set up new applications accurately and follow up to obtain missing information within specified timeframes;
• Ensure all administrative duties are correctly performed, (i.e., invoice payment, follow-ups for information requested;
• Completion of each step of documented processes for  new claims, claim closures and CPP/QPP applications;
• Respond to client inquiries related to disability (telephone- taking about 30 calls a day and in writing)
•  System set up and input of data in each of the claims management and payment systems;
• Accurately managing financial responsibilities related to administering  income replacement benefits such as benefit calculations, benefit offsets and benefit payments; and
• Prepare letters, i.e. templates, formatting and proofreading for errors.

Qualifications:

• Education: Post-secondary education in a related field or equivalent work experience. 
• Work Experience: Minimum six months experience in an administrative role, preferably in a health care or health service setting. Customer service experience is also preferred.
• Knowledge of medical terminology and/or experience as a medical secretary would be considered an asset
• High attention to detail
• Comfortable being on the phone
• Strong customer service focus
• Ability to complete financial calculations using tools provided
• Computer Skills: Excellent computer skills with superior knowledge of Microsoft Office suite of products.
• Language Skills: Bilingualism (English and French) is mandatory for this position

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.  We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.