Share this Job

Bilingual Customer Service Representative - Ontario (Remote)

Posting Date: May 11, 2022

Location: ON, CA CA

Company: Medavie Blue Cross

Classes starting monthly - Apply Today!

 

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.

 

Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.

 

Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians. 

 

 

Job Title: Bilingual Customer Service Representative 
Department: Medavie Blue Cross Contact Centre  
Competition: 84470
Internal/External: External
Employment Type: Permanent Full Time 
Location: Remote Positions 
Salary: Competitive Compensation and Benefits
Reports To: Team Leader
   
   

Motivated by helping others?  

In this role you will provide support and service to our members where you will have the opportunity to effectively problem solve and contribute positively to a team environment.  Your objective in this role is to ensure that the person making the inquiry receives the highest level of customer service possible. Far from your typical contact center experience – we have some of the highest employee satisfaction scores in the whole company.
 
We offer:

  • Comprehensive health and dental plan that is 100% employer paid effective on your first day

  • Monday to Friday shifts ending at 8pm EST / No overnights / No weekends!

  • Virtual paid training, ensuring you are prepared to take calls 

  • Opportunities for career development and advancement

  • Emphasis on work life balance, providing wellness benefits, health resources and fitness center discounts

  • Annual Incentive Bonus which recognizes your contribution to our success.


Superstars on our team:

  • Reply and support calls associated with coverage and payment inquiries relating to customers health care benefits, payment-related information, and other general inquiries

  • Quickly assess and resolve any challenging situations and provide effective strategies to each caller 

  • Are committed to excellence in customer service and always aim for a first- call resolution 

 

What you need to succeed:

  • You like helping people – this is non-negotiable

  • You are a good communicator – through email and phone, you are  clear, concise, and friendly

  • Whatever it takes attitude, you like a new challenge every day

  • Minimum Grade 12 Diploma with post-secondary education or equivalent work experience in customer service 

  • Ensure you can concentrate, have high attention to detail and be able to sit while using a computer and a headset for prolonged periods of time

  • Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be very successful in our environment

  • Strong technical aptitude – you can multitask and navigate between multiple software applications simultaneously while ensuring you continue to support the caller at the same time

  • You can handle the good and challenging calls

  • You are a problem-solving master; you understand the callers needs and learn quickly how to get the best results in any environment

 

Language Requirement:  

  • Candidates are required to be fluently bilingual in both English and French (written and spoken).


Shift Requirement:  

  • Training hours:  Monday – Friday (7:30am – 3:30pm EST)

  • Our Contact Centre supports customers from coast-to-coast and are open from 8am – 9pm ATL - after training you will be provided with a schedule, working 7.5 hours/day, Monday-Friday, Evening shift to start

  • We offer a shift-bid option (depending on business needs) where you will have the opportunity to select an alternate available shift within the core Contact Centre operating hours. This process is based on seniority and conducted twice a year

 

Remote work requirements: 

  • You must have the ability to work independently in a virtual environment where you will work virtually with coworkers, Trainers and Leaders 

  • Experience working independently and autonomously in a virtual/remote environment will be considered an asset 

 

Home Office Requirements:

  • Private working area must have a locked door, secure locked perimeter doors,and a locked office space in a controllable environment

  • You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work time

  • You must always ensure your e-work space is secured before walking away 

 

Technology requirements:  

  • You must connect to an approved home network with an internet provider

  • Must be able to meet the minimum internet requirements of 6 Mbs download, 1 Mbs upload, and an unlimited data cap to be able to work remotely

  • Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) 

  • Your home office must have a DSL, Fiber, or Cable modem that can be hardwired, via an Ethernet cable, into the computer we send you. (Wifi connections are not compatible with our devices - Dial-up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)

  • We will provide you with a computer, dual monitors, and a headset for this position.  We also provide a webcam that is required to be used for training and team meetings.

 

We are an Equal Opportunity Employer.

 

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential — a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve.  Accessibility is a top priority.

 

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

 

We would like to thank all candidates for expressing interest.  Please note only those selected for interviews will be contacted.

 

 


Job Segment: Customer Service Representative, Network, Equity, Telecom, Customer Service, Technology, Finance