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Bilingual Customer Service Representative- Federal & Private Contact Centres

Posting Date: Nov 17, 2020

Location: Dartmouth, Nova Scotia, CA, B3J 3C6 Moncton, New Brunswick, CA, E1C 0M3

Company: Medavie Blue Cross

Apply Now- Start Mid January!


For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.


Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.

Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians. 


Job Title: Customer Service Representative
Department: Federal & Private Contact Centres
Competition: 11146
Internal/External: Internal/External
Employment Type: Full Time, Permanent
Location: Moncton, Dartmouth, Charlottetown
Salary: $34,500 (Plus great Total Rewards & additional Incentives)
Reports To: Team Leader
Closing Date: December 14, 2020


<span style="font-family:"Arial","sans-serif"">Motivated by helping others?


<span style="font-family:"Arial","sans-serif"">In this role you will provide support and service to Veterans. In our innovative and progressive work environment you will make outbound and take incoming calls, write and send communications to clients.  You will have the opportunity to demonstrate your ability to effectively problem solve and contribute positively to a team environment.  Your objective in this role is to ensure that our clients receive the highest level of customer service possible. 


<span style="font-family:"Arial","sans-serif"">Far from your typical contact center experience – we have some of the highest employee satisfaction scores in the whole company. We offer:


  • <span style="font-family:"Arial","sans-serif"">Comprehensive health and dental plan that is 100% employer paid effective on your first day
  • <span style="font-family:"Arial","sans-serif"">Consistent schedule with various shift options between the hours of <span style="font-family:"Arial","sans-serif"">10:00a.m<span style="font-family:"Arial","sans-serif"">-10:00p.m
  • <span style="font-family:"Arial","sans-serif"">No weekends!
  • <span style="font-family:"Arial","sans-serif"">Opportunities for career development and advancement
  • <span style="font-family:"Arial","sans-serif"">Emphasis on work life balance, providing wellness benefits, health resources and fitness center discounts
  • <span style="font-family:"Arial","sans-serif"">A great work environment from your co-workers to a work space that you can call your own and free onsite parking! 


<span style="font-family:"Arial","sans-serif"">Key Responsibilities


  • <span style="font-family:"Arial","sans-serif"">Contact clients to complete a questionnaire regarding their benefits or to inquire on missing information relevant to the documentation;
  • <span style="font-family:"Arial","sans-serif"">Respond to incoming calls to complete the review of benefits;
  • <span style="font-family:"Arial","sans-serif"">Quickly assess and resolve sensitive issues in order to ensure customer satisfaction, providing options while aiming for a first- call resolution; 
  • <span style="font-family:"Arial","sans-serif"">Produce clear and concise documentation on client files;
  • <span style="font-family:"Arial","sans-serif"">To be committed to excellence in customer service; demonstrating empathy, strong listening skills and providing the highest level of dedication in all service areas. 


<span style="font-family:"Arial","sans-serif"">Successful candidates have:


  • <span style="font-family:"Arial","sans-serif"">One to two years’ experience directly related to customer service and/or contact centre;
  • <span style="font-family:"Arial","sans-serif"">Proficient English and French written and oral skills;
  • <span style="font-family:"Arial","sans-serif"">Proficient computer skills (Fluent with MS Office Suite programs; strong keyboarding skills).
  • <span style="font-family:"Arial","sans-serif"">Good communication skills – including effective listening in addition to written and verbal skills
  • <span style="font-family:"Arial","sans-serif"">Strong technical aptitude – you can multitask and navigate between multiple software applications simultaneously while ensuring you continue to support the caller at the same time;
  • <span style="font-family:"Arial","sans-serif"">Effective problem-solving skills, ability to assess the callers’ needs and take action to resolve/fulfill those needs;


<span style="font-family:"Arial","sans-serif"">Other Qualifications<span style="font-family:"Arial","sans-serif"">:  Comfortable in an automated environment, expected to meet deadlines while keeping a high performance standard and adhering to guidelines relating to privacy and security. Due to contractual obligations, the incumbent must be a Canadian citizen and receive enhanced reliability security clearance.


We would like to thank all candidates for expressing interest.  Please note only those selected for interviews will be contacted.

Medavie Blue Cross is an equal opportunity employer.

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