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Team Leader, Client Solutions

Posting Date: May 11, 2022

Location: Charlottetown, Prince Edward Island, CA, C1A 9S2 Montréal, Quebec, CA, H3A 3A7 Etobicoke, ON, CA, M9C 5P1 Halifax, Nova Scotia, CA, B3J 2A8 Moncton, New Brunswick, CA, E1C 8L3 CA Dartmouth, Nova Scotia, CA, B3J 3C6

Company: Medavie Blue Cross

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company. 
Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.
Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 7,200 employees. Our mission is to improve the wellbeing of Canadians.


Job Title: Team Leader, Client Solutions  
Department: Client Solutions   
Competition: 84510  
Internal/External: Internal/External  
Employment Type: Full Time, permanent  
Location: Dartmouth, Etobicoke, Moncton or Montreal   
Salary: Comprehensive Compensation and Benefits  
Reports To: Manager, Client Solutions  
Closing Date: May 29th 2022  

Role Summary:

Reporting to the Operations Manager, Client Solutions, the incumbent in this role is responsible for leading and developing a multi-disciplinary team that handles the Medical Underwriting of individual and group benefits. The team also responds to inquiries from various internal and external stakeholders such as Broker / Corporate Sales, other Blue Cross plan sponsors.  


The incumbent ensures the team meets productivity and quality standards; plans, coordinates and directs team members’ training and development programs and assesses workflow and operating procedures to devise the most efficient and effective methods of accomplishing the work to meet policy and client requirements. This is a production environment. 


Key responsibilities:
•    Team oversight, including the day-to-day application of organizational policies and procedures.  Assigns/establishes job duties and responsibilities, provides workflow management, quality review, coaching, and mentoring to achieve optimal effectiveness.  Monitor performance of staff members and encourage career growth within the department.  
•    Team management activities, including: recruitment and hiring, goal setting, performance reviews and performance management, and other related employee-management tasks.  
•    Coordinates with the Training Consultant to effectively manage training materials and activities for the team.
•    Analyzes individual and team performance
•    Identifies process improvement opportunities to ensure attainment of key performance metrics
•    Provides timely and accurate reporting to management team, performs trend analysis, and anticipates volume fluctuations and impact to service levels
•    Provides analysis and thought leadership around cost optimization, ensuring expenses are controlled for the department. 
•    Manages escalated service issues  
•    Represents the team at various meetings and holds regularly scheduled team meetings.
•    Collaborates with other team leaders to ensure consistent business practices and processes.


Education: Bachelor's degree in business or a related field is preferred.

Work Experience: 3 to 5 years of operational experience, 2 to 3 years leadership experience.

Other Qualifications: 

  • Proven ability to manage multiple competing projects and deadlines.
  • Must have excellent customer service, verbal/written communication, and strong analytical and organizational skills. 
  • Enjoys working in a fast-paced, ever-changing environment and are flexible to changing priorities.

Computer Skills: Microsoft knowledge and strong computer skills are a must, knowledge of Salesforce would be an asset. 

Language Skills: Bilingualism would be considered an asset.

We are an Equal Opportunity Employer. 


Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.


For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.


We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

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