Client Data Specialist

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company. 
 
Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.
 
Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 7,700 employees. Our mission is to improve the wellbeing of Canadians.

You are responsible for the administration of clients on our administration system for flexible group insurance plans (FlexIt) including interface management and renewals.

You are also in close communication with the various internal and external stakeholders. You coordinate the different phases of activities, making sure to meet the established deadlines. You ensure the required follow-ups and supports the customer in the change.
You may also be called upon to work on interfaces and initial loadings of systems other than Flexit.
 
Main responsabilities

• Document and maintain customer requirements at all times
• Make sure to keep administrative procedures up to date
• Coordinate and execute administrative tasks and make decisions without the need for a lot of supervision
• Manage renewal activities and ensure that tasks are completed according to the established schedule
• Act as the first contact for customers
• Take charge of customer requests and carry out the necessary follow-ups in accordance with established procedures and deadlines while maintaining the reputation of excellence in customer service
• Develop test plans and execute test cases to validate changes to the system or interfaces
• Maintain an effective level of communication
   

Required Skills:

• Education: College or university degree or equivalent work experience.
• Computer skills :
• Knowledge of Excel and Visual basic;
• Knowledge of databases, Power Automate and search tools (SQL) is an asset;
• Language skills: In order to meet the needs of our customers, the incumbent must be bilingual (English and French).

Key skills :

• Knowledge: Good understanding of system procedures and documentation, as well as quality assurance concepts and best practices.
• Analytical thinking: Strong analytical, decision-making and problem-solving skills, combined with attention to detail and accuracy.
• Communication: Excellent oral and written communication skills.
• Customer service: Strong customer focus and ability to build lasting relationships with customers.
• Execution and organizational skills: Good organizational skills, ability to develop creative and rational solutions in a varied and dynamic environment, heightened sense of urgency and ability to multi-task.
• Teamwork: Excellent interpersonal skills, positive attitude and ability to function both in a group and independently.

We are an Equal Opportunity Employer. 

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.