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Client Implementation & Onboarding Specialist (Group Benefits)

Posting Date: May 29, 2021

Location: CA Montréal, Quebec, CA, H3A 3A7 Etobicoke, ON, CA, M9C 5P1 Moncton, New Brunswick, CA, E1C 8L3 Dartmouth, Nova Scotia, CA, B3J 3C6

Company: Medavie Blue Cross

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.


Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.


Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians. 


Job Title: Client Implementation & Onboarding Specialist (Group Benefits)  
Department: Client Solutions  
Competition: 12382  
Internal/External: Internal and External  
Employment Type: Full Time, Permanent  
Location: Etobicoke, ON  
Salary: Comprehensive Compensation  
Reports To: Team Lead  

“Improving lives through our products and services, people and expertise.”


If you are looking for an opportunity in a challenging, fast-paced and team-oriented work environment with a leading local organization, the career you’ve been looking for may be waiting for you at Medavie Blue Cross.


Role Summary:

In this position you will be primarily responsible for the implementation of new corporate group business and will work closely with the client services team and external customers, as required, to ensure client needs are met.


** Please note - we have two (2) positions open at this time.  One Full-Time Permanent role and one Temporary role for 12 months.  **  This role can be based from one of our Canada wide offices in Nova Scotia, New Brunswisk, Ontario or Quebec. **


As an Client Implementation & Onboarding Specialist (Group Benefits), your main accountabilities will include:

  • Oversight and accountability of all new corporate business implementation projects ensuring all operational requirements are met;
  • Ownership and innovation of the end to end implementation process using best practices;
  • Successfully manage new business project changes, risks, issues and actions;
  • Regularly communicate project updates to ensure buy in and project success; ( i.e. status updates, meetings)
  • Act as key point of contact  with our external clients including attending new group installation meetings and collaborating with operational areas within Medavie Blue Cross to ensure client needs are attainable and met;
  • Analyze and synthesize detailed documentation, such as original proposals and prior carrier contracts and translate these requirements into Medavie Blue Cross specifications;
  • Ensure an excellent customer experience, including timeliness, quality and project management focus
  • As the ideal candidate, you possess the following qualifications:
  • Education: University degree or equivalent
  • PMP in progress an asset

Work Experience:

  • Minimum three to five years experience in group health/dental and life and disability insurance.
  • Experience in project management or a similar analytical role strongly preferred.

Other Qualifications:

  • Strong understanding of the group insurance/benefits industry;
  • Superior time management  and multi-tasking skills;
  • Excellent analytical and judgment skills;
  • Innovative problem solver and trouble-shooter
  • Exceptional organizational and prioritization skills
  • Effective coping skills and positive attitude
  • Demonstrated flexibility and initiative to learn and adapt in fact paced work environment
  • Ability to handle fluctuating volumes
  • Adept at  working both in a team environment  and independently;
  • Self motivated and goal oriented;
  • Detail oriented
  • Possess a high level of integrity and accountability.


Computer Skills:

  • Intermediate to advanced computer skills and a working knowledge of various software applications, including Microsoft Office Suite. Prior experience working with and manipulating large quantities of data in Excel.  ( i..e. Master Data)  

You also demonstrate the following core competencies:

  • Knowledge: Has the functional and technical knowledge and skills to fulfill the job requirements with a high level of accomplishment.
  • Analytical Thinking: Uses rigorous logic and methods to solve difficult problems with effective solutions.
  • Communication Skills: Good communication skills, both oral and written.
  • Customer Orientation: Relates well to all kinds of people inside and outside the organization; builds constructive and effective relationships and is dedicated to meeting the expectations and requirements of internal and external customers.
  • Execution and Organizational Skills: Accurately scopes out the length and difficulty of tasks and projects; sets objectives and goals and anticipates and adjusts for problems and roadblocks.
  • Team Work Skills: Able to work with a team and negotiate positive outcomes within tight deadlines.

If you are interested in working with a team of professionals in a challenging role and you possess the necessary qualifications, please follow the instructions for applying online via the Medavie Blue Cross corporate website by clicking on the link below.


We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.


Please indicate in your application the reason for which you are entitled to work in Canada:  Canadian citizenship, permanent resident status or work permit.


Reliability Screening will be required.

We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005  and the Ontario Human Rights Code, Medavie Blue Cross will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.  If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.  All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.


We would like to thank all candidates for expressing interest.  Please note only those selected for interviews will be contacted.


Medavie Blue Cross is an equal opportunity employer.

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