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Configuration Management Specialist

Posting Date: Aug 16, 2022

Location: New Brunswick, CA CA Nova Scotia, CA ON, CA Prince Edward Island, CA Quebec, CA NL, CA

Company: Medavie Blue Cross

What makes us a different kind of employer?


As a national health solutions partner, Medavie is committed to improving the wellbeing of Canadians — and in our digital-first culture, technology is key to providing the products, services and solutions that increase access to care and improve health outcomes.


Our technology team is the backbone of our organization with over 500 employees and growing. We are constantly creating, testing, and learning to enable personalized, digital experiences in all we do.


When you join us, you’ll be part of an in-house, innovation led team focused on cutting edge digital health solutions that help provide the best care possible, when and where it’s needed.


Job Title: Configuration Management Specialist
Department: Production Control Services
Competition: 84739
Internal/External: Internal/External
Employment Type: Full Time, Permanent 
Location: Nova Scotia, New Brunswick, PEI, Newfoundland, Quebec, Ontario - Remote
Salary: Competitive Compensation and Benefits 
Reports To: Manager

Position Summary


This Technical leadership position is reporting to the Manager, IT Service Management.  The role of the Configuration Manager will integrate closely with all other IT Service Management disciplines and supporting technology. This is an opportunity to enhance our operational practices and support flawless execution and develop our DevOps model.


Automated tracking and integration with other IT Service Management disciplines will be a key contribution to ensuring the Configuration Management Database (CMDB) is a reliable, usable and functional tool within our operating practices


Key Responsibilities


  • Process Owner: Design, develop, document and institutionalize the Configuration management Policy, Process and some procedures
  • Recommend robust configuration management procedures and standards.
  • Align configuration management standards with strategic goals, risk, and success factors.
  • Plan, execute, and continuously refine the Configuration Management maturity roadmap as priorities change.
  • Communicate configuration activities to enhance general awareness of processes and standards.
  • Partner with process owners to integrate IT processes to maximize Configuration Management disciplines.
  • Maximize automation and discovery within supporting technologies.
  • Design the solution & technical approach/process flow for Configuration Management data modelling, mapping, loading, configurations customizations.
  • Reconcile the Configuration Management database when exceptions are noted between repositories.


Required Qualifications


Education: University Degree or College Diploma in Computer Science or similar program


Eligibility: Due to security clearance, you need to be in Canada for at least 5 years and your current status should be Permanent Residency or Citizenship.


Work Experience: Typically, 5+ Years of experience in a relevant capacity


Other Qualifications:


  • Strong understanding of technical infrastructure and development lifecycle.
  • ITIL v3 or ITIL v4 Foundations Certification or equivalent.
  • Strong interpersonal, communication, and problem-solving skills
  • Ability to work independently in a busy technical environment
  • A high attention to detail, and strong organizational skills.
  • Good understanding of software development, build and testing best practices
  • Working knowledge of the environment and tools and technology used by the application and infrastructure area.

Computer Skills: Strong technical aptitude


Language Skills: Proficiency in English is required (written & spoken).  Proficiency in French would be an asset.




We are an Equal Opportunity Employer. 


Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.


For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.


We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

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