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Account Associate

Posting Date: May 6, 2022

Location: Dartmouth, Nova Scotia, CA, B3J 3C6 Nova Scotia, CA NL, CA New Brunswick, CA Moncton, New Brunswick, CA, E1C 8L3 St. John's, NL, CA, A1B 3K3

Company: Medavie Blue Cross

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company. 
 
Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.
 
Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 7,200 employees. Our mission is to improve the wellbeing of Canadians.

 

Job Title: Account Associate
Department: Client Services
Competition: 84487
Internal/External: Internal/ External
Employment Type: 15-Month Term
Location: Remote/ Hybrid- NS, NB, NL
Salary: Compteitive Compensation
Reports To: Manager
   
   

If you enjoy frequent contact with customers, building solid business relationships and working in a fast-paced team environment, this opportunity is for you! As a member of the Account Associate team, you will work closely with  Account Executives while also interacting with multiple Medavie Blue Cross operational teams to assist in the sale and retention of our Medavie Blue Cross clients. This position will be of interest to individuals who have expereince managing business relationships and who are motivated to go above and beyond to provide the highest level of customer service to clients, consultants and advisors (brokers).

 

Responsibilities:

  • Managing inquiries including complex service inquiries of an urgent nature, coordinating resolution of escalated service concerns and communicating results to the customer/advisor
  • Involvement in team projects as required, representing the Sales and Account Associate team
  • Handle escalated issues and ensure a prompt and appropriate resolution is reached
  • Maintain a strong relationship with clients, consultants and brokers while providing support and handling their day-to-day inquiries
  • Provide support to Account Executives and be able to recognize issues that require their attention as well as when potential additional premium opportunities are presented
  • Involvement in account management at all stages of small group cycle: quotes, enrolment, service and renewals
  • Coordinating the installation/enrolment process for new groups and revisions; working with advisors to gather enrolment requirements, coordinating delivery of cards, booklets and contract
  • Lead presentations with Clients/Advisors as required
  • Preparing renewal documentation received from underwriting for delivery/presentation, including rate spreadsheets, reports, covering letters, and revision quotes
  • Provide Group Administrator training via telephone or face to face, as requested
  • Accountability (in collaboration with sales) for the group quotation process, including review/followup of specifications with high attention to detail, coordinating with underwriting throughout the rate calculation process, preparing proposal documents and/or presentations, maintaining timeline commitments, completing all tracking requirements


Qualifications:  

  • Minimum 2 years' experience with business-to-business sales or client services
  • Strong organizational and time management skills with the ability to multi-task
  • Understanding of group health, dental, life and disability benefits would be an asset
  • High level of personal accountability and responsibility in a fast paced environment
  • Strong analytical skills
  • Superior communication and presentation skills with a strong focus on customer service
  • Ability to self-direct work independently and work well in a team environment
  • Strong knowledge of Microsoft Office Suite of products
  • Experience in SalesForce is an asset
  • Bilingualism (French/ English) considered an asset

#CBM1

We are an Equal Opportunity Employer. 

 

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

 

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

 

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.


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