Share this Job

MAAX Policy Administrator

Posting Date: Nov 15, 2021

Location: Dartmouth, Nova Scotia, CA, B3J 3C6 Etobicoke, ON, CA, M9C 5P1 Moncton, New Brunswick, CA, E1C 8L3

Company: Medavie Blue Cross

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.


Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.


Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians. 


Job Title: Policy Administrator 
Department: Client Services
Competition: 56484
Internal/External: Internal/External 
Employment Type: Full time Permanent 
Location: Moncton, Dartmouth, Etobicoke
Salary: Competitive Salary and Benefits 
Reports To: Team Leader
Closing Date: December 6th 


What’s in it for you?

An incredible opportunity to learn in the fields of benefits administration and insurance. This is a challenging long-term career path or a steppingstone to the diverse opportunities the benefits and insurance industry can offer.


What makes us a different kind of employer? Our award-winning culture, team leaders who really care, unmatched training and support are all dedicated to ensuring you are set up for success.

Delivery and collaboration on one of our most important core business processes is what our team is all about, we offer:

  • A diverse team of colleagues with multiple fields of expertise
  • A stimulating and flexible working environment
  • Comprehensive health and dental plan that is 100% employer paid effective on your first day
  • Emphasis on work life balance, providing wellness benefits, health resources and fitness center discounts
  • An organization where we encourage personal learning and growth
  • As a not-for profit organization we are dedicated to our purpose, we are focused on health outcomes, not profit, both in our everyday work and we contribute the community.


Your Everyday with us:

The Policy Administrator provides coverage information and/or technical assistance through a database or via telephone to internal and external clients. They are responsible for keeping up-to-date information on member files and all correspondence. They are also responsible for the application of eligibility standards. They will proceed with data entry into the administrative systems.   In carrying out their duties, the Policy Administrator will communicate directly with Group Administrators and with various Medavie Blue Cross stakeholders. 


Key responsibilities

  • Provide technical support for the various administrative outputs (bills, reports. Etc.), through email database or by phone to our internal and external clients.
  • Ensure quality at the source of information captured in computer systems
  • Enter data on change requests, verify report outputs (validation reports) and make necessary corrections/actions. 
  • Follow up and provide customer service, when required, in assigned files.
  • Ensure compliance with administrative rules and accepted standards for quality and deadlines.
  • Regularly use tools for tracking applications and/or production.
  • Inform the manager of any delays or anomalies that may disrupt regular operations or affect the quality of outputs.
  • Suggest changes in our IT systems and procedures to improve service quality and timelines.
  • Analyze membership applications, ensure that all necessary information has been provided and obtained via telephone or written communication.
  • Receive change requests (division change, salary change, change of beneficiary, cancellation, reinstatement, various changes).  Ensure that all necessary information has been provided and obtained via telephone or written communication.
  • Process change requests according to established procedures while applying insurability standards (time to re-enforce, deadline for dependent membership, etc.) and submit files to underwriting as required.
  • Write and adapt all written communications to respond adequately to customer requests.
  • Perform any other task of the same nature or general nature required by their duties or required by his superior.


What you need to succeed:

  • You are a good communicator - you are a clear, concise, and friendly.
  • You are a team player while also being self-directed and enjoys autonomy
  • You have a natural inquisitive nature-you know how to probe when required
  • You have earned a post-secondary diploma or degree and/or relevant working experience in business or a related field including benefits or office administration, customer service or insurance
  • You must be able to review complex documents and accurately interpret information to provide answers to clients
  • You can understand the big picture and you can tie all the little details together
  • You are a problem-solving master; you understand client and business needs and learn quickly how to get the best results in any environment
  • You are a self-motivated, go-getter, you like the little details with the big picture in mind
  • Bilingualism (English/French) is considered an asset

We would like to thank all candidates for expressing interest.  Please note only those selected for interviews will be contacted.

Medavie Blue Cross is an equal opportunity employer.

In order to keep our employees, candidates, and community safe during the COVID-19 pandemic, the majority of our employees are working from home within Canada. All interviewing, onboarding and most work takes place remotely at this time. For those employees who must work in our offices, we have taken every precaution to ensure the health and safety of our people by providing strict protocols/practices to meet legislated client and company needs, as well as modifications to the worksites to mitigate the risks for everyone's protection.

At Medavie, everything we do is to improve the wellbeing of Canadians.  We have implemented a COVID-19 Vaccination Policy as part of our ongoing efforts to protect the health and safety of our employees, partners, plan members and the communities where we live and work.  Proof of full vaccination is required to work onsite at any Medavie Workspace. 

Job Segment: Underwriter, Data Entry, Database, Technical Support, Insurance, Administrative, Technology