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Manager, Nova Scotia Provincial Program Services

Posting Date: Aug 14, 2019

Location: Dartmouth, Nova Scotia, CA, B3J 3C6

Company: Medavie Blue Cross

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.


Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.


Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians. 


Job Title:

Manager, Nova Scotia Provincial Program Services


Provincial Programs




Internal/ External

Employment Type:

Full Time, Permanent




Competitive Compensation and Benefits

Reports To:

Director, Provincial Programs

Closing Date:

August 29, 2019


The Manager of Program Services is responsible for all aspects of service delivery related to the operations of the Pharmacare, Medicare, and Resident Services within the Nova Scotia Provincial Programs department. A key focus is maximizing the use of technology to achieve efficiency and enhance plan member and provider services.  The manager will work collaboratively with the provincial programs leadership team, the director, internal service partners and the customer to achieve identified goals while maintaining daily operations.


Within this position, the Manager, Nova Scotia Provincial Program Services will oversee teams who administer various Provincial Drug Programs; Medicare, Optometry and Ancillary Programs administration; provider payment and audit. Accountabilities include excellence in service delivery, customer relationship management and delivery of contract service levels.


Key Responsibilities

•      Coordinating and overseeing the duties of staff members, ensuring that operations are conducted in strict adherence to the program’s various policies and procedures.

•      Overseeing all operations on a daily basis, ensuring that the service level obligations are maintained.

•      Providing direct leadership to the business areas, ensuring consistent practices with other provincial programs business areas.

•      Achieve growth and development of team leaders and team members through coaching and consistent leadership practices.

•      Developing, fostering and maintaining strong relationships with our government customers; obtaining regular feedback on our performance.

•      Work collaboratively with the other Managers, within Provincial Programs leadership team to ensure consistent and effective leadership and operations across the department.

•      Working with the Director, New Brunswick Provincial Programs (NBPP) and their leadership team in New Brunswick to establish productivity measures/expectations for each team and overall opportunities to gain efficiencies within the operations.

•      Work specifically with the Director of Provincial Programs on business development activities and customer relations matters, as required.

•      Provide leadership and support for the planning, coordinating, evaluating and adjusting of program services to best meet client needs and service expectations.

Required Qualifications


Education: A bachelor’s degree in a relevant field and/or post-secondary education focused on business, leadership or related areas.


Work Experience: Five to ten years of related experience, specifically within the health insurance and/or government business administration environment with progressive leadership experience.


Other Qualifications:

  • An effective communicator, mentor and coach, with experience leading teams of varying skill and knowledge
  • Demonstrated ability to build team confidence, effectiveness and performance during significant organizational and divisional change
  • High technical aptitude and the ability to understand system and process linkage as it related to process and service delivery
  • Demonstrated ability to be able to understand the goals of the organization and translate them into plans for the Health Management department through your innovative problem solving skills
  • High level of integrity and accountability while demonstrating flexibility and initiative
  • Proven ability to build effective relationships, both with internal and external stakeholders
  • The ability to work in a fast paced environment, with demonstrated function of effective organizational and prioritization capabilities
  • Experience creating and establishing new processes, process alignment and process efficiencies that support desired business outcomes

We would like to thank all candidates for expressing interest.  Please note only those selected for interviews will be contacted.

Medavie Blue Cross is an equal opportunity employer.

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