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Technical Writer

Posting Date: Nov 23, 2021

Location: Dartmouth, Nova Scotia, CA, B3J 3C6 Etobicoke, ON, CA, M9C 5P1 Montréal, Quebec, CA, H3A 3A7 Moncton, New Brunswick, CA, E1C 8L3 CA

Company: Medavie Blue Cross

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.


Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.


Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians. 


Job Title: Technical Writer
Department: Training
Competition: 31761
Internal/External: Internal/External
Employment Type: Full Time, Permanent
Location: Moncton, Dartmouth, Etobicoke, Montreal
Salary: Comprehensive Compensation
Reports To: Team Leader



We are looking for a Technical Writer to join our team in Client Solutions! Someone who can help create and build out a modern documentation and user assistance infrastructure. Are you collaborative, self-motivated, adaptable, and innovative? If so, this might be the opportunity for you!

Client Solutions is a part of Medavie Operations.  Operations sets up and administers new group and individual insurance policies, handles the analysis and payment of insurance claims, and manages customer service for our clients. 


Position Summary:

As a Technical Writer, you will be primarily responsible for maintaining, enhancing and developing a wide range of online user manuals and training support material. Using specialized knowledge in editing, you will create documentation in a way that will communicate complex, technical information in nontechnical language. You will work closely with operational Subject Matter Experts (SMEs) and Training colleagues to enhance documentation infrastructure that will advance training modernization and continuous improvement initiatives.  For this position, we are looking for an original individual with creative qualities who is highly motivated, an organized thinker with superior writing skills and has the ability to manage multiple projects and deadlines.


Key Responsibilities Include:

  • Researcher: write and revise content that is both engaging and accessible to an audience with both technical and non-technical backgrounds.
  • Editor: will ensure consistency in the documentation of online user manuals, training support and other written materials.
  • Collaborative: work closely with subject matter experts to gather and analyse technical/procedural specifications to accurately document new or changing functionality and/or procedures.
  • Regular use of a content management system (CSM) to manage the lifecycle of technical/procedural documentation including draft, review and publish phases.
  • Gather end-user feedback on documentation to improve usability.
  • Contribute to the documentation standards, including participating in peer editing.
  • Communicate reminders, updates or new items to all stakeholders in a timely manner.
  • Manage multiple projects, including negotiating timelines, defining project goals and ensuring deadlines and service standards are met.
  • Update and maintain reporting mechanisms for assignment purposes.


What we’re looking for:

  • College diploma or bachelor's degree (journalism, communications, creative writing)
  • 3+ years of technical writing  or relevant experience
  • Excellent, clear, clean, accessible writing - obsessive eye for consistency and technical accuracy
  • Ability to thrive, without much oversight, in a fast-paced, constantly changing environment
  • Experience in prioritizing and understanding lifecycle of documentation from pre-release through to on-going maintenance
  • Desire and ability to innovate and improve upon current processes
  • A positive attitude, willing to jump in and tackle new challenges - track record of effective collaboration
  • Have strong technical skills using a variety of office software products including Word, SharePoint, PhotoShop, Visio, Captivate, etc.
  • Bilingualism (French and English) is a requirement of this position.







We would like to thank all candidates for expressing interest.  Please note only those selected for interviews will be contacted.

Medavie Blue Cross is an equal opportunity employer.

In order to keep our employees, candidates, and community safe during the COVID-19 pandemic, the majority of our employees are working from home within Canada. All interviewing, onboarding and most work takes place remotely at this time. For those employees who must work in our offices, we have taken every precaution to ensure the health and safety of our people by providing strict protocols/practices to meet legislated client and company needs, as well as modifications to the worksites to mitigate the risks for everyone's protection.   

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