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Account Associate

Posting Date: Nov 16, 2021

Location: Etobicoke, ON, CA, M9C 5P1

Company: Medavie Blue Cross

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.


Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.


Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians. 


Job Title: Account Associate
Department: Sales & Business Development
Competition: 56841
Internal/External: Internal/External
Employment Type: Full time, permanent 
Location: Toronto
Salary: Comprehensive Salary
Reports To: Team Leader, Ontario Client Services

The Opportunity


The Account Associate works closely with Account Executives and interacts extensively with other operational areas within Medavie Blue Cross to support the sale and retention of group insurance plans.  As a member of the Client Service Team, the Account Associate is involved in all aspects of the group sales process including plan set up, maintenance, renewal and ongoing proactive service. The position involves frequent contact with external customers and consultants including face to face, written and verbal communication. Success in this role demands a strong commitment to customer service and building solid business relationships with customers; working collaboratively with numerous internal contacts to maintain service standards; excellent time management and attention to detail.  


Key Responsibilities

  • Manage multiple inquiries from various levels of authority, handle complex service inquiries of an urgent nature, coordinate resolution of escalated service concerns and communicate results to the customer;
  • Coordinate with the new business installation team on the set up of new groups and manage communication project plans;
  • Involved in account management at all stages of group cycle: quote, enrolment, amendments, service, education, training and renewal;
  • Required to plan and execute Group Administrator training sessions and proactive service visits;
  • Required to participate in finalist presentations, trade shows, wellness fairs, employee education sessions; and
  • Ability to travel (sometimes overnight) is a requirement.




Education: Completion of post-secondary education in related field or equivalent work experience.

Work Experience: At least one to three years of relevant work experience.

Computer Skills: Strong computer skills and experience working with the Microsoft Office Suite, Salesforce and Webex.

Other Qualifications:

  • An understanding of group health, dental, life and disability benefits
  • Previous experience working in the insurance industry
  • Having or working towards an insurance designation is considered an asset
  • Valid driver’s licence
  • Ability to travel (sometimes overnight)

Language Skills: Bilingualism (French and English) is considered an asset.


We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005  and the Ontario Human Rights Code, Medavie Blue Cross will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.  If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.  All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.


We would like to thank all candidates for expressing interest.  Please note only those selected for interviews will be contacted.


In order to keep our employees, candidates, and community safe during the COVID-19 pandemic, the majority of our employees are working from home within Canada. All interviewing, onboarding and most work takes place remotely at this time. For those employees who must work in our offices, we have taken every precaution to ensure the health and safety of our people by providing strict protocols/practices to meet legislated client and company needs, as well as modifications to the worksites to mitigate the risks for everyone's protection.   


At Medavie, everything we do is to improve the wellbeing of Canadians.  We have implemented a COVID-19 Vaccination Policy as part of our ongoing efforts to protect the health and safety of our employees, partners, plan members and the communities where we live and work.  Proof of full vaccination is required to work onsite at any Medavie Workspace.

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