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Disability Trainer

Posting Date: Jan 5, 2021

Location: Etobicoke, ON, CA, M9C 5P1 Moncton, New Brunswick, CA, E1C 8L3 Montréal, Quebec, CA, H3A 3C2 Dartmouth, Nova Scotia, CA, B3J 3C6 Montréal, Quebec, CA, H3A 3A7 Moncton, New Brunswick, CA, E1C 0M3

Company: Medavie Blue Cross

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.


Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.


Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians. 



Job Title: Disability Trainer  
Department: Disability  
Competition: 11308  
Internal/External: Internal and External  
Employment Type: Full Time, Permanent  
Location: Etobicoke, ON. Montreal QC, Moncton, NB, Darmouth, NS  
Salary: Competitive Compensation  
Reports To: Team Leader Quality Services  


“We care about the work we do-and we're looking for new colleagues who do, too.”


The Opportunity

As a key member of the Disability Case Management team, the Disability Trainer will be responsible for the development, maintenance and delivery of training programs for the unit.  The incumbent will collaborate on an ongoing basis with the Quality Assurance and Operational teams to collect and interpret any training gaps identified through the Quality Assurance program/ TL or Manager feedback and develop resolutions to these gaps.   Travel to other Medavie regions to conduct and assist with training programs.


Key Responsibilities

  • Identify training needs through the creation of a skills matrix and other tools as required;
  • Develop training strategies and materials for delivery to Case Management staff;
  • Develop and maintain best practices, workflow documentation and Quality Assurance tools for all disciplines; and
  • Plan, design, research, write and edit training manuals, user policies and other documents as required. 



  • Education: University or college diploma or equivalent work experience.
  • Work Experience: Minimum of five years previous experience in Disability Case Management and experience creating and delivering training and other materials to a variety of audiences.


Other Qualifications

  • Strong knowledge of all disciplines in Case Management Services;
  • Highly proficient at writing in a clear, concise and structured manner;
  • Superior communication skills and adept at explaining concepts and giving direction; and
  • Highly organized, self-directed and possessing excellent time management skills with the ability to establish priorities.
  • Computer Skills: Microsoft Office, Lotus Notes and use of databases. 
  • Language Skills: Bilingualism is considered an asset. 


Core competencies 

  • Knowledge: Understanding of claims management lifecycle, understands contract wording and has the ability to thoroughly review medical reports and other tools available (i.e., Independent Medical Exams, Function Capacity Exams, Surveillance, Medical Consultant Reviews). 
  • Analytical Thinking: Can simplify complex processes and can effectively organize people and activities to get things done.
  • Communication Skills: Can critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and abstract up from low level information to a general understanding and distinguish the underlying needs.
  • Customer Orientation: Is dedicated to meeting and managing the expectations and requirements of internal and external customers and establishes and maintains effective relationships with customers and gains their trust and respect.
  • Execution and Organizational Skills: Can distinguish important details and understands how to effectively prioritize tasks and assignments.
  • Team Work Skills: Can work within a diverse group of people with various skills and experience and can provide direction and instruction to others.


We would like to thank all candidates for expressing interest.  Please note only those selected for interviews will be contacted.

Medavie Blue Cross is an equal opportunity employer.


We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005  and the Ontario Human Rights Code, Medavie Blue Cross will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.  If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.  All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.


We would like to thank all candidates for expressing interest.  Please note only those selected for interviews will be contacted.


Medavie Blue Cross is an equal opportunity employer.

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