Share this Job

Human Resources Business Partner

Posting Date: Mar 2, 2023

Location: Etobicoke, ON, CA, M9C 5P1 ON, CA

Company: Medavie Blue Cross

Medavie Health Services is a national leader in primary health care solutions, the largest contracted provider of emergency medical services in Canada and delivers care in remote communities as part of our contract with Indigenous Services Canada. Together, with our compassionate network of 4,300 health care professionals in six provinces, we have a long history of providing innovative community paramedicine programs and delivering mobile integrated health services across the country.Every day, our team provides high-quality patient care through ground and air ambulance services, medical communications, mobile integrated health/community paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training. 


Job Title:

Human Resources Business Partner


Human Resources





Employment Type:        

Full Time Permanent


St. Thomas, ON or Chatham, ON
In Person Position/Hybrid


Comprehensive Compensation

Reports To:

Director, Human Resources Operations



Reporting to the Director, Human Resources Operations, the Human Resources Business Partner is a strategic, hands-on role that provides full cycle Human Resources leadership on organizational initiatives for our two EMS services in Ontario – Elgin EMS and Chatham-Kent EMS.  


As the HRBP, you will establish and maintain professional and collaborative relationships with internal clients, stakeholders, and bargaining units. You will be responsible for providing proactive, effective labour relations services, including grievance handling, collective agreement interpretation, overseeing projects, and ongoing consultation to all levels of management. You will play a critical role in executing our people initiatives, providing great internal customer support, and driving HR functional excellence. 



  • Be a true business partner to organizational leadership, other divisional functions, and employees in all HR matters by understanding business challenges and goals, and developing trusting relationships
  • Provide consistent advice, assistance, and communication to supervisors and managers in matters of HR policies and procedures, staffing, compensation/benefits, performance management, attendance, disability management, leaves, etc. 
  • Counsel and coach leaders on conflict resolution, collective agreement interpretation, absenteeism, discipline, and workplace harassment
  • Lead performance development with the departments, establishing annual goals and linking to the organization’s strategic direction
  • Provide advice on compliance with applicable legislation such as the Employment Standards Act, Labour Relations Act, Human Rights Code, and EMS specific policies
  • Handle grievances, conduct research, negotiate solutions, communicate responses, and prepare for arbitration hearings
  • Help maintain strong, rewarding, and equitable relationships with employees through application of policies, processes, and access to education. 
  • Provide support and lead investigations on employee concerns or complaints, absence and sickness, HR issues and respectful workplace
  • Create, plan, and deliver HR program materials and internal policies
  • Lead all aspects of recruiting, tracking, and monitoring candidate information, selection and hiring of new employees
  • Work as a change agent in the development and execution of HR initiatives



  • Minimum 5 years’ experience in an HR generalist role within a union environment required
  • Post-secondary education specializing in Human Resources, Industrial Relations, or Business Administration. CPHR considered an asset
  • Proven experience leading major Human Resources initiatives from implementation through to execution 
  • Experience with rapid and complex changing work environment
  • Passion for innovative HR solutions and process improvement
  • Strong project management skills: ability to lead projects at a network level to influence and obtain buy-in, and then drive execution and achievement of the right results
  • Prior success in creating and driving effective employee relations, retention, and reward programs
  • Comfortable with high volume workload and strong deliverables along with the ability to identify problems and drive appropriate solutions
  • Proven conflict resolution skills
  • Strong internal and external customer service focus
  • Ability to manage multiple priorities simultaneously - orientated on results



  • Defined contribution pension plan and optional RRSP
  • 100% company-paid premiums for health and dental benefits, effective your first day 
  • Additional personal spending account
  • Additional health spending account
  • Annual incentive/ bonus plan
  • Paid vacation time, sick days, and personal/family days
  • Optional additional vacation purchase plan
  • Employee and family assistance plan with additional access to online doctors, and virtual consultations
  • Access to a variety of company training, development, and corporate wellness activities
  • If getting involved in charitable causes is something you’re passionate about, we support and offer plenty of opportunities to give back


We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.


Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.We are an Equal Opportunity Employer. 


In accordance with the Accessibility for Ontarians with Disabilities Act, 2005  and the Ontario Human Rights Code, Medavie Health Services will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.  If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Health Services Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.  All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

Job Segment: Business Process, Patient Care, Project Manager, Telemedicine, Technology, Customer Service, Healthcare, Management