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IT Analyst

Posting Date: Jun 16, 2022

Location: New Brunswick, CA CA Nova Scotia, CA

Company: Medavie Blue Cross

What makes us a different kind of employer?


As a national health solutions partner, Medavie is committed to improving the wellbeing of Canadians — and in our digital-first culture, technology is key to providing the products, services and solutions that increase access to care and improve health outcomes.


Our technology team is the backbone of our organization with over 500 employees and growing. We are constantly creating, testing, and learning to enable personalized, digital experiences in all we do.


When you join us, you’ll be part of an in-house, innovation led team focused on cutting edge digital health solutions that help provide the best care possible, when and where it’s needed.


Job Title: IT Analyst
Department: User Experience & Digital Technology, Security & Compliance
Competition: 84688
Internal/External: Internal/External
Employment Type: Full Time, Permanent 
Location: New Brunswick, Nova Scotia, Options for Hybrid/Remote (Anywhere in Canada)
Salary: Competitive Compensation and Benefits 
Reports To: Team Leader

Position Summary

The IT Analyst, Identity and Access Application Support is responsible for leading the analysis, design, and testing of critical security systems and to support the implementation of systems changes and troubleshooting of issues.  They work with teams from across the organization (Business and IT) to create quality identity and access controls that are consistent, secure, auditable, and consistent with the corporate vision.


Key Responsibilities

•    Work with colleagues in IT and Business to design solutions managed by our Identity and Access Applications;
•    Document the access control requirements and design for the development team to use to build solutions;
•    Maintain the inventory of roles mapping details;
•    Plan for and execute system testing of any changes to the applications;
•    Support Identity and Access Applications deployments to various environments;
•    Provide day-to-day production support and troubleshooting related to Identity and Access Applications;
•    Champion roles-based access control;
•    Champion best practices for secure and auditable systems;
•    Work with the team, management, and business counterparts to achieve corporate and departmental goals; 
•    Build and maintain positive relationships with internal and external colleagues; 
•    Analyze, recommend, and implement process improvements to meet business needs;
•    Prepare and present status of work items or projects as required.


Required Qualifications 

•    Solid knowledge of security concepts related to authentication, authorization, roles-based access control.
•    Experience designing, maintaining, and managing access control systems pertaining to application and network access.
•    A solid understanding of how system access works and how to provision system access while respecting the least privilege principle.
•    Knowledge of how to provision user access to networks, applications, file shares, and/or databases.
•    Strong customer service experience and the ability to remain calm, courteous, and professional even while under pressure and tight time constraints.
•    A strong commitment to the enforcement of established rules, controls, and policies.


Education: Diploma or University degree in business administration or Information Technology or an equivalent combination of education and applicable experience


Work Status: Due to security clearance requirement, you must have been in Canada for at least 5 years and you must be a Permanent Resident or Citizen of Canada


Work Experience: Ideally 7+ Years of experience including experience in system analysis, application analysis, and test planning/execution.


Other Qualifications:    

•    A working knowledge of Medavie Blue Cross legacy systems would be an asset;
•    Experience in administering or implementing access controls to secured systems;
•    Excellent analytical, decision-making, and problem-solving skills;
•    Self-directed with a high level of personal accountability and responsibility;
•    Highly organized;
•    Superior interpersonal and communication skills (oral and written);
•    Ability and desire to think outside the box and to seek innovative ways to improve processes and find efficiencies.
•    Ability to interact and collaborate with people from across the entire organization.
•    Strong project coordination skills would be an asset.
•    Knowledge of the Health and/or Insurance Industries would be an asset;    


Experience with the following is considered an asset:
•    IBM security software products
•    Other Identity and Access Management Systems
•    Active Directory
•    LDAP
•    SQL and scripting


Language Skills: Competence in English is essential; Bilingualism (English and French) considered an asset


Core Competencies:
Knowledge: Good general technical knowledge of security infrastructure.  Must be a well-rounded individual that has a solid understanding of systems and networks.

Analytical Thinking: Has an eye for details and accuracy. Has a knack for seeing patterns or breaks in patterns.

Communication Skills: Excellence in written communications and report writing.

Customer Orientation: Customer focused

Execution and Organizational Skills: Can be counted on to constantly and consistently meet expected goals, deadlines, and results.

Team Work:    Can quickly find common ground and solve problems for the good of all.  Good at consensus building, collaboration, and influencing. Must be able to effectively interact with various levels in the organization and talk the appropriate language.


Leadership Accountabilities

While this position does not have people who report directly to it, the IT Analyst is looked upon within the team as a leader.


Values and Ethics: Is honest and transparent in dealing with issues

Engagement: Encourages collaboration and quickly finds common ground to resolve issues.

Strategic Thinking: Strong analytical and problem-solving skills; strong customer service orientation

Action Management: Knows how to organize people and activities, understands how to separate and combine tasks into efficient work flow



We are an Equal Opportunity Employer. 


Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.


For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.


We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Job Segment: Testing, User Experience, Systems Analyst, Technical Support, Equity, Technology, Finance