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Benefit Management Analyst-inforce

Posting Date: Feb 20, 2021

Location: Moncton, New Brunswick, CA, E1C 8L3 Montréal, Quebec, CA, H3A 3A7 Dartmouth, Nova Scotia, CA, B3J 3C6

Company: Medavie Blue Cross

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.


Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.


Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians. 


Job Title: Benefit Management Analyst
Department: Clients Solutions
Competition: 11497
Internal/External: Internal/External
Employment Type: 2 roles (1 permanent and 1 temporary) Full Time
Location: Moncton, Montreal, Dartmouth
Salary: Competitive Salary
Reports To: Team Leader



Position Summary

Reporting to the Team Leader, the Benefit Management Analyst- is responsible for growth, maintenance and troubleshooting of all group components configured in our Administration and Claims Systems for all books of business.   You work in close collaboration with various internal stakeholders. You coordinate different phases of the assigned workload and ensure that deadlines are met. You oversee the follow-ups and ensure we are providing quality, efficient service to our customers.  

Key Responsibilities

  • Responsible for servicing Growth and maintenance for all books of business, 
  • Analysis and reconfiguration of data is a daily task in this role.
  • Manage benefit changes and ensure that tasks are completed within the established time frame.
  • Process growth and revisions for all books of business for all markets as required in accordance with established procedures and time frames while maintaining a reputation for excellence in customer service.
  • Employ a process improvement approach with customer always in mind, make recommendations, ensure documentation is up to date and foster automation in the ways of working. 
  • Troubleshooting/Subject Matter Expertise in your day to day
  • Prioritizing work daily and ensuring we are managing requests to meet our service levels 
  • Maintain an effective level of communication at all times with our various stakeholders. 


Required Qualifications  

  • College diploma, university degree or relevant experience in needs analysis. 
  • Three to five years of relevant experience.
  • Good knowledge of Excel and Office Suite and ability to manipulate and organize data. 
  • Bilingualism (English and French) is an asset.

Core Competencies 

  • Expert ability to assemble, analyze and evaluate data. 
  • Ability to establish and maintain professional relationships by applying the basics of anticipating customer needs and remaining a trusted business partner.
  • Excellent skills in customer approach and professional relations development and a clear understanding of the basic principles of customer-focused management.
  • Ability to organize work and information methodically to execute critical tasks in compliance with deadlines. Highly energetic and dedicated approach to achieving established objectives. 
  • Good understanding of how the duties of this position contribute to the overall work unit paired with a willingness to offer unsolicited help to others with difficult situations.


We would like to thank all candidates for expressing interest.  Please note only those selected for interviews will be contacted.

Medavie Blue Cross is an equal opportunity employer.

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