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Benefit Setup Analyst

Posting Date: Jan 13, 2022

Location: Moncton, New Brunswick, CA, E1C 8L3 CA CA Fredericton, New Brunswick, CA, E3B 3B9 Montréal, Quebec, CA, H3A 3A7 Charlottetown, Prince Edward Island, CA, C1A 9S2 CA CA CA CA Moncton, New Brunswick, CA, E1C 0M3 St. John's, NL, CA, A1B 3K3 CA Dartmouth, Nova Scotia, CA, B3J 3C6 Saint John, New Brunswick, CA, E2J 4Z7 Montréal, Quebec, CA, H3A 3C2 Etobicoke, ON, CA, M9C 5P1 Halifax, Nova Scotia, CA, B3J 2A8

Company: Medavie Blue Cross

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.


Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.


Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians. 


Job Title: Benefit Management Analyst 
Department: Mapping
Competition: 72334
Internal/External: Internal/External
Employment Type: Full Time Permanent
Location: NB, NS, PEI, NFLD, QC, ON (Remote work options available)
Salary: Competitive Compensation and Benefits 
Reports To: Team Leader
Closing Date: January 31st 


Position Summary

Reporting to the Team Leader, The Benefit Setup Analyst is responsible for growth, maintenance and troubleshooting of all group components configured in our Administration and Claims Systems for all books of business.   


You work in close collaboration with various internal stakeholders. You coordinate different phases of the assigned workload and ensure that deadlines are met. You oversee the follow-ups and ensure we are providing quality, efficient service to our customers. 


Key Responsibilities

  • Responsible for servicing Growth and maintenance for all books of business,
  • Analysis and reconfiguration of data is a daily task in this role.
  • Manage benefit changes and ensure that tasks are completed within the established time frame.
  • Process growth and revisions for all books of business for all markets as required in accordance with established procedures and time frames while maintaining a reputation for excellence in customer service.
  • Employ a process improvement approach with customer always in mind, make recommendations, ensure documentation is up to date and foster automation in the ways of working. 
  • Troubleshooting/Subject Matter Expertise in your day to day
  • Prioritizing work daily and ensuring we are managing requests to meet our service levels
  • Maintain an effective level of communication at all times with our various stakeholders. 


Required Qualifications  

  • College diploma, university degree or relevant experience in needs analysis or 5 years revelant experience
  • Great working knowledge of group insurance plan administration and ability to learn new systems.
  • Good knowledge of Excel and Office Suite and ability to manipulate and organize data. 
  • Bilingualism (English and French) is considered an asset.


We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005  and the Ontario Human Rights Code, Medavie Blue Cross will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.  If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.  All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.


We would like to thank all candidates for expressing interest.  Please note only those selected for interviews will be contacted.


In order to keep our employees, candidates, and community safe during the COVID-19 pandemic, the majority of our employees are working from home within Canada. All interviewing, onboarding and most work takes place remotely at this time. For those employees who must work in our offices, we have taken every precaution to ensure the health and safety of our people by providing strict protocols/practices to meet legislated client and company needs, as well as modifications to the worksites to mitigate the risks for everyone's protection.   


At Medavie, everything we do is to improve the wellbeing of Canadians.  We have implemented a COVID-19 Vaccination Policy as part of our ongoing efforts to protect the health and safety of our employees, partners, plan members and the communities where we live and work.  


Proof of full vaccination is required for all employees at Medavie Blue Cross   


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