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Bilingual Case Management Coordinator

Posting Date: Jun 1, 2021

Location: Moncton, New Brunswick, CA, E1C 8L3

Company: Medavie Blue Cross

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.


Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.


Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians. 


Job Title:   Bilingual Case Management Coordinator
Department:    Disability Case Management
Competition:    14125
Internal/External:  Internal/External
Employment Type:  Full Time, Permanent 
Location:  Moncton, NB (in-office position) 
Salary:  $35,000
Reports To:  Team Leader
Closing Date: 

July 4, 2021


The Opportunity:


The insurance business isn’t just about claims - it’s about relationships too. No one wants to be in a situation where they are sick or injured and require time off work, but sometimes the unexpected happens. It’s in those moments that our members put their trust in us to provide the guidance they need to navigate their benefit options. They aren’t just looking for someone to process their claim; they are looking for someone they can count on to get them back to the quality of life they deserve.


As the Case Management Coordinator you will be part of the team responsible for the set up and maintenance of disability claims.  Specifically, you will be gathering information used to assess applications for disability benefits as well as the ongoing maintenance of disability files.  This position requires communication with all stakeholders, high attention to detail, and the ability to multi-task.


We currently have positions open for bilingual candidates that can work a 7.5 hour shift, Monday through to Friday, between the hours of 10:00am and 9:00pm.


Key Responsibilities:


  • Set up new applications accurately and follow up to obtain missing information within specified timeframes;
  • Ensure all administrative duties are correctly performed, (i.e., invoice payment, follow-ups for information requested;
  • Completion of each step of documented processes for  new claims, claim closures and CPP/QPP applications;
  • Respond to client inquiries related to disability (telephone and in writing)
  •  System set up and input of data in each of the claims management and payment systems;
  • Accurately managing financial responsibilities related to administering  income replacement benefits such as benefit calculations, benefit offsets and benefit payments; and
  • Prepare letters, i.e. templates, formatting and proofreading for errors.




Education: Post-secondary education in a related field or equivalent work experience.


Work Experience: Minimum six months experience in an administrative role, preferably in a health care or health service setting. Customer service experience is also preferred.


Other Qualifications:

  • Knowledge of medical terminology and/or experience as a medical secretary would be considered an asset
  • High attention to detail
  • Strong customer service focus
  • Ability to complete financial calculations using tools provided


Computer Skills: Excellent computer skills with superior knowledge of Microsoft Office suite of products.


Language Skills: Bilingualism is required, both French and English



We would like to thank all candidates for expressing interest.  Please note only those selected for interviews will be contacted.

Medavie Blue Cross is an equal opportunity employer.



Job Segment: Medical, Manager, Claims, Case Manager, Healthcare, Management, Insurance