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Bilingual Client Reimbursement Analyst - MAC

Posting Date: Jan 5, 2021

Location: Moncton, New Brunswick, CA, E1C 0M3

Company: Medavie Blue Cross

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.


Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.


Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians. 


Job Title: Client Reimbursement Analyst
Department: Medical Authorization Centre
Competition: 11302
Internal/External: Internal/External
Employment Type: Full Time, Permanent
Location: Moncton
Salary: $31,100
Reports To: Team Leader
Closing Date: January 17, 2021



If you are looking for an opportunity in a challenging, fast-paced and team-oriented work environment with a leading local organization, the career you’ve been looking for may be waiting for you at Medavie Blue Cross.


The Medical Authorization Centre (MAC) within Federal Administered Programs specializes in the authorization and reimbursement of health, dental and pharmacy benefits. 


As a Client Reimbursement Analyst in our 12 Millennium Drive, Moncton office you will develop a high level of knowledge in the programs we administer.  In this role you will respond to written requests from clients for the various programs we support in both official languages.


In this role you will have shift flexibility within the hours of operations of the Medical Authorization Centre, which are from 7:00 am - 10:00 pm, Monday to Friday.


We also offer:


  • A dynamic and close-knit culture far from your typical office environment
  • A comprehensive health and dental plan that is 100% employer paid
  • Focus on career development and internal promotion
  • Emphasis on employee work life balance, providing wellness credits, health assessment tools and fitness centre discounts
  • A bright facility that offers free parking
     Key Responsibilities:
  • Professionally and expediantly handle client requests for reimbursement
  • Liaise directly with the customer to discuss requests
  • Be committed to excellent customer service
  • Have the ability to work quickly and accurately under pressure of time restraints
  • Have the ability to work on your own and as a team member
  • Be well organized, with excellent time management skills
  • Have excellent oral and written communication skills
  • Demonstrate mature and professional judgment and decision making ability
  • Liaise directly with medical consultant(s)
  • Prepare and send letters to clients;
  • Liaise with providers for clarifications on requests 




Education:  One year post-secondary diploma


Work Experience: Minimum one year experience in an office environment or directly related to customer service and/or contact centre.


Other Qualifications: Experience with quick and accurate data entry and knowledge of claims processing, eligibility and claims systems would be considered an asset


Computer Skills: Experience in all Microsoft Office Suite programs; ability to navigate between various applications; strong key boarding skills and the ability to enter data with speed and precision.


Language Skills: Bilingualism in both official languages is considered an asset for this position.


If you are interested in working with a team of professionals in a challenging role and you possess the necessary qualifications, please follow the instructions for applying online via the Medavie Blue Cross Corporate website by clicking on the link below.




We would like to thank all candidates for expressing interest.  Please note only those selected for interviews will be contacted.

Medavie Blue Cross is an equal opportunity employer.

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