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Bilingual Customer Service Rep( On site)

Posting Date: Sep 30, 2021

Location: Moncton, New Brunswick, CA, E1C 0M3 Dartmouth, Nova Scotia, CA, B3J 3C6 St. John's, NL, CA, A1B 3K3

Company: Medavie Blue Cross



For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.


Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.


Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians. 


JOB TITLE:                          Private Customer Service Representative (Onsite) 

DEPARTMENT:                    Private Contact Centre 


EMPLOYMENT TYPE:         Permanent Full Time 

LOCATION:                          On-site work locations in:  Moncton, NB or Dartmouth, NS or St. John's, NL

COMPENSATION:                $18.05/Hour (English) / $18.57/Hour (Bilingual - English/French) 

                                              Comprehensive Benefits Package & Paid Vacation 

HOURS:                                Monday - Friday / No Overnights / No weekends


Currently this role is remote work-from-home due to COVID. 

Once it is safe to do so, you will be required to work full-time onsite in one of our 3 locations in:  Moncton NB or Dartmouth, NS or St. John's, NF. 

After 90 days (post training) of superior performance you may request to work remotely. 


Motivated by helping others?  


In this role you will provide support and service to our members where you will have the opportunity to effectively problem solve and contribute positively to a team environment.  Your objective in this role is to ensure that the person making the inquiry receives the highest level of customer service possible. 


Far from your typical contact center experience – we have some of the highest employee satisfaction scores in the whole company.  We are not selling anything - we're providing exceptional service and helping our members with in-bound calls only.  


We offer:

  • Comprehensive health and dental plan that is 100% employer paid effective on your first day!
  • Monday to Friday shifts - no overnights or weekends!
  • We offer an extensive virtual training program, ensuring you are prepared to hit the floor and take calls.
  • Opportunities for career development and advancement
  • Emphasis on work life balance, providing wellness benefits, health resources and fitness center discounts
  • Competitive salary plus a variable bonus pay program which is based on your performance


Superstars on our team:

  • Respond to inquiries related to health care benefits, program eligibility, payment-related information, and other general  inquiries;
  • Quickly assess and resolve any challenging situations and provide effective strategies, aiming for a first- call resolution 
  • Are committed to excellence in customer service; providing the highest level of dedication in all service areas.


What you need to succeed:

  • You like helping people – this is non-negotiable;
  • You are a good communicator – through email and phone, you are  clear, concise and friendly;
  • Whatever it takes attitude, you like a new challenge every day;
  • You have training and education and/or relevant working experience in customer service or health and at least a high school diploma;
  • The ability to work varying shifts between 8am - 9pm Monday to Friday
  • Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be very successful in our environment;
  • Strong technical aptitude – you can multitask and navigate between multiple software applications simultaneously while ensuring you continue to support the caller at the same time;
  • You can handle the good and challenging calls
  • You are a problem-solving master, you understand the callers needs and learn quickly how to get the best results in any environment;
  • We offer both English and Bilingual (Fluent in French/English) opportunities


Due to COVID-19 all interviewing, onboarding and training will take place virtually at this time. 


We would like to thank all candidates for expressing interest.  Please note only those selected for interviews will be contacted.


Medavie Blue Cross is an equal opportunity employer.




Job Segment: Customer Service Representative, Call Center, Customer Service