Bilingual Sales Support Agent

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company. 
 
Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.
 
Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 7,200 employees. Our mission is to improve the wellbeing of Canadians.

The Opportunity:

The Sales Support Representative, part of the Individual Sales team, is responsible for providing assistance to the Individual Direct Sales and Retention Representatives and providing the highest level of customer service to new and existing clients. The Sales Support Representative has contact with clients and internal departments, in building and maintaining strong relationships with these stakeholders. The Sales Support Representative is responsible for analyzing, researching and taking the initiative for resolving and handling inquiries in a proactive and client focused manner.

Key Responsibilities:

• Support the day to day administrative activities of the sales representatives, including follow-up processes as necessary to complete sales process
• Maintain strong relationships with internal and external customers by handling their inquiries in an efficient manner
• Create and maintain reports to measure sales activities; distribute sales leads as necessary and assign follow up tasks; maintenance of sales records
• Perform outbound follow-up calls to prospects to maximize sales potential
• Provide back up support to others on the team as necessary
• Manage group email, voicemail and fax processes within the sales team
• Process all departmental incoming mail and fulfill outgoing mail requests
• Work with external partners to gather required information in support of various lines of business
• Represent the Direct Sales team in projects, including user acceptance testing (UAT)

Qualifications:

• Bilingualism (French/ English) is required
• 2-3 years of relevant work experience in business and/ or office administration
• Completion of LLQP and/ or previous experience working in the insurance industry is considered an asset
• A high level of attention to detail
• Strong customer service focus
• Strong organizational skills and able to prioritize effectively
• Able to multi-task effectively; demonstrate agility in a fast-paced environment
• Effective time management skills

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We are an Equal Opportunity Employer. 

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.