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Service Desk Analyst

Posting Date: Nov 17, 2021

Location: Moncton, New Brunswick, CA, E1C 8L3

Company: Medavie Blue Cross

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.


Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.


Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians. 


Job Title: Desktop Support Analyst
Department: Enterprise Architecture
Competition: 35401
Internal/External: Internal/ External
Employment Type: Full time, 6 month term
Location: Moncton, NB
Salary: Competitive Compesation
Reports To: Manager



Position Summary

The primary function of the Desktop Support Analyst is to administer a variety of technical projects related to the setup, maintenance, and support of Medavie Blue cross assets. Duties for this position include but are not limited to the support of all IT assets. This position also includes the troubleshooting and installation of different external and in-house built software and different versions of MS Windows and Mac OS Operating systems.


Key Responsibilities

  • Install and troubleshoot software and hardware in a Windows and Mac OS environment
  • Provision (image, test) desktops, laptops, monitors, printers, and other related hardware.
  • Troubleshoot network connectivity, for both local and remote employees
  • Provision and support mobile devices (iPhone, iPad), and video conferencing equipment
  • Provide technical support and training to video conference users.
  • Provide extended support to executive team
  • Manage the lifecycle of computers, laptops, and other devices
  • Train other staff and stakeholders on technical solutions as needed
  • Support key projects across the organization, completing tasks as assigned
  • Frequently lift and carry computer equipment averaging 20 pounds


Required Qualifications


Education Applicants must possess a post-secondary education in a computer technology related program, or equivalent experience.


Work Experience One to three years’ experience in a customer service environment in a technical support role; experience providing technical support would be an asset.


Other Qualifications:  The ability to work independently; strong written and spoken communication skills and troubleshooting/problem-solving ability.


Technical Skills: Familiarity with Active Directory, Powershell, Windows 10 policies and administration, and Cherwell (or an equivalent IT Service Management system) would be an asset.


Language SkillsProfessional level written and spoken bilingualism in English & French is an asset.


We would like to thank all candidates for expressing interest.  Please note only those selected for interviews will be contacted.

Medavie Blue Cross is an equal opportunity employer.

In order to keep our employees, candidates, and community safe during the COVID-19 pandemic, the majority of our employees are working from home within Canada. All interviewing, onboarding and most work takes place remotely at this time. For those employees who must work in our offices, we have taken every precaution to ensure the health and safety of our people by providing strict protocols/practices to meet legislated client and company needs, as well as modifications to the worksites to mitigate the risks for everyone's protection.   

Job Segment: Information Technology, IT Architecture, Service Desk, Testing, Technical Support, Technology, Customer Service