Share this Job

Director, Federal Programs

Posting Date: Aug 14, 2019

Location: Moncton, New Brunswick, CA, E1C 8L3

Company: Medavie Blue Cross

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.


Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.


Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians. 


Job Title: Director, Federal Programs
Department: Government Programs
Competition: 5205
Internal/External: Internal/ External 
Employment Type: Full Time, Permanent
Location: Moncton
Salary: Competitive Compensation and Benefits
Reports To: Vice President, Government
Closing Date: September 13, 2019


The Opportunity


Medavie Blue Cross is currently recruiting for a Director, Federal Government Programs. Reporting to the VP, Government, The Director, Federal Government Programs has overall responsibility for the strategic management and operational delivery of benefit management programs across our portfolio of federal government clients. As the Contract Authority, the Director is also accountable for the maintenance of contracts, client relations management, and the ongoing development of new business opportunities for benefit management programs in Medavie Blue Cross’ market area. This diversified role requires strong leadership skills and a commitment to coaching and development, as well as a demonstrated ability to positively impact employee engagement. A demonstrated ability to successfully manage through significant change is an asset.


Key Responsibilities

  • Establish strategic plans for operational delivery that are aligned with the corporate strategy and the stated requirements of customers;
  • Lead the team responsible for the delivery of daily operations, monitoring performance and adherence to service levels;
  • Provide leadership, mentorship, and coaching to new and existing staff to help them reach their full potential and meet and/or exceed service objectives and targets;
  • Development and maintenance of positive and productive working relationships with internal and external stakeholders to ensure effective management of program deliverables;
  • Identify and pursue benefit management service opportunities with additional government and public sector organizations;
  • Partner actively with RFP response teams to respond to Requests for Proposal that may be issued for benefit management services;
  • Participate in presentations and material development that support the work of government programs for current or potential clients;
  • Seek opportunities to enhance operational delivery and improve the client, resident and provider experience with government programs and Medavie Blue Cross overall; and
  • Maintain a coaching culture within the business areas, offering employees and leaders the opportunity for growth and development.


As the ideal candidate, you possess the following qualifications

Education: Post secondary education in business or another applicable area.

Work Experience: 10 years of experience in business operations (claims, contact centers, authorization teams, etc.) ideally gained in a government environment. Experience is required as the business owner of a minimum of 2 operational areas related to health benefits or insurance claims processing in the public or private sector within the last 5 years, each with an overall value of over $5M.

Other Qualifications: Experience in government contract adherence and customer relations.

Computer Skills: Competency with MS Office suite and corporate productivity tools.

Language Skills: Bilingual ability (written and spoken) in French and English is an asset.

Travel: Able and available to travel, as required.


You also demonstrate the following core leadership accountabilities:

Values and Ethics: Builds and promotes a respectful work environment with employees fostering a climate of transparency trust and respect.  Supports opportunities for learning and growth and encourages staff to live the values.

Engagement: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

People Management: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.

Strategic Thinking: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Action Management: Can design practices, processes, and procedures which allow managing from a distance; is comfortable letting things manage themselves without intervening; can make things work through others without being there; can impact people and results remotely.

Financial Management: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

Communication: Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and hot and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn't working.

We would like to thank all candidates for expressing interest.  Please note only those selected for interviews will be contacted.

Medavie Blue Cross is an equal opportunity employer.

Job Segment: Manager, Claims, Pre-Sales, RFP, Management, Insurance, Sales