Financial Systems Business Analyst

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company. 
 
Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.  

Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 7,700 employees. Our mission is to improve the wellbeing of Canadians.

Working closely with the dedicated Finance IT support team (FSS) to provide support for the financial applications used by the finance business teams. This job is responsible for providing Tier One application support in the analysis and resolution of software and / or system issues for Finance end users, working with IT to manage upgrades and enhancements to existing Finance software and implementation of new software solutions specific to the Finance division for both Medavie Blue Cross and MHS companies.

Responsibilities

• Managing security and access to core financial applications – Dynamics GP, Kwik Tag products, ReQlogic, WebSeries, etc.
• Representing Finance end users through participation in corporate IT projects. This includes gathering requirements, participating in the selection or development of new enhancements and functionality for existing applications, development and execution of test scenarios for new solutions, and supporting finance business users through implementation process.  
• Providing Tier One operational support for users of finance applications through management of the Financial Systems database.This includes research to understand core issues, working with IT support to determine underlying causes, testing of system fixes, supporting implementations of issue solutions to Production and guiding end users through resolution process.
• Supporting business end users to manage inquiries concerning finance software applications functionality, training of finance users on new functionality and new software solutions, development of documentation for new software solutions as they relate to Medavie business processes.
• Participating in the research, analysis and selection of new software solutions for Finance.
• Maintaining Finance software applications, ensuring we remain on current versions, upgrading regularly, participating in the design and implementation of new software solutions / new functionality within existing software to enhance Finance end user experience and facilitate completion of Finance activities. 
• Requirements gathering and analysis with Finance business end users.
• Providing detailed instructions to Finance end users to resolve issues with finance applications (documentation, verbal instruction, emailed instructions).
• Working closely with various IT teams including FSS and Security teams to manage financial applications.
• Representing Finance and providing inputs for corporate technology projects (eg - MAAX releases and enhancements).
• Working with external vendors in defining requirements and managing software implementations for Finance.

Requirements

• Community college diploma.
• Minimum three years’ related experience.
• Experience with use of multiple and varied technology solutions.
• Experience in gathering and documenting requirements.  
• Proficient in Microsoft Office – particularly Excel.
• Strong analytical and problem-solving skills.
• Strong customer service skills and able to relate to and work with business end users.
• Experience in preparation and execution of test scenarios considered an asset.
• Language requirement: English

Rewards

• Comprehensive health and dental plan that is 100% employer paid, including a Health Spending Account and Personal Wellness Account.
• Defined Contribution Pension Plan. 
• A stimulating and flexible work environment with a focus on work-life balance and wellness, including health support tools, health resources and fitness center discounts.
• An organization where we encourage personal learning and growth, including paid learning/ training.
• If getting involved in charitable causes is something you’re passionate about, we support and offer plenty of opportunities to give back. We are a not-for-profit organization, and our shareholders are the communities in which we operate.

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We are an Equal Opportunity Employer. 

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted. Should you have any issues with the application process, please contact [email protected].