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Client Implementation Specialist

Posting Date: Jan 11, 2019

Location: Moncton, NB, CA

Company: Medavie Blue Cross

For over 70 years, and across six provinces we've been a leading diversified health services partner for individuals, plan sponsors, plan advisors and governments across Canada. We are proud to be a not-for-profit organization committed to giving back to the communities where we live and work. We support the health and wellness of our employees and their families with various wellness programs and resources to support their personal and professional growth.

We're a team of 1,900 colleagues dedicated to collaboration, innovation, customer service, and committed to work-life balance, community involvement and career development which is why Medavie Blue Cross is recognized as a Top 100 Employer and one of Canada’s 10 Most Admired Corporate Cultures.

Job Title: Implementation Specialist
Department: Client Solutions
Competition: 4331
Internal/External: Internal/External
Employment Type: Full Time, Permanent
Location: Moncton or Dartmouth
Salary: Comprehensive Compensation
Reports To: Team Leader
Closing Date: January 27, 2019


The Opportunity

What’s in for you?

What makes us an employer of choice? We provide a work environment where people are respected and fulfilled both professionally and personally through healthy relationships, work-life balance and meaningful work. And because we’re in the health business – paid benefits and perks to keep you at your very best!

  • A diverse team of colleagues with multiple fields of expertise
  • A stimulating and flexible working environment
  • Comprehensive health and dental plan that is 100%  employer paid effective on your first day
  • Emphasis on work life balance, providing wellness benefits, health resources and fitness center discounts
  • An organization where we encourage personal learning and growth
  • If getting involved in charitable causes is something you’re passionate about, we support and offer plenty of opportunities to give back


Your every day with us


As an implementation specialist, you will have a strong understanding of our Group client benefit plans, including how they are structured and managed from an internal and external point of view. You will be the “go to person” responsible for the implementation of new corporate group business. You will act as the key liaison with other business areas such as Sales and Client Services and be responsible to install client benefit plans effectively using your keen ability to see how elements of the plan design will interact in our information management systems.  

  • Oversight and accountability of all new corporate business implementation projects ensuring all operational requirements are met;
  • Ownership and innovation of the end to end implementation process using best practices to serve and support facing internal and external clients.
  • Successfully manage new business project changes, risks, issues and actions;
  • Regularly communicate project updates with stakeholders to ensure buy in and project success
  • Act as key point of contact with our External Clients and Client Services Teams including attending new group installation meetings and collaborating with operational areas within Medavie Blue Cross to ensure client needs are attainable and met;
  • Analyze and synthesize detailed documentation, such as original proposals and prior carrier contracts and translate these requirements into Medavie Blue Cross specifications; and
  • Ensure an excellent customer experience, including timeliness, quality and project management focus.


What you need to succeed


  • You have earned a post-secondary diploma or degree and/or relevant working experience in business or a related field. 
  • You have three to five years’ experience working in health insurance. If you have experience in project management or a similar analytical role even better!
  • You have insurance qualifications such as LOMA OR CEBS or a willingness to acquire these qualifications
  • You are a good communicator – you are clear, concise and friendly but know how to communicate to different audiences such as clients and internal stakeholders.
  • You are a problem-solving master, you understand client needs and learn quickly how to get the best results in any environment
  • You have strong interpersonal skills and are able to collaborate with multiple stakeholders at all levels of the organization;
  • You have strong technical aptitude – you can multitask and navigate between multiple software applications
  • Bilingualism (French and English) is a bonus!

We would like to thank all candidates for expressing interest.  Please note only those selected for interviews will be contacted.

Medavie Blue Cross is an equal opportunity employer.

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