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Manager, Health & Digital Product Solution

Posting Date: Jun 23, 2022

Location: Moncton, New Brunswick, CA, E1C 8L3 Dartmouth, Nova Scotia, CA, B3J 3C6 Montréal, Quebec, CA, H3A 3A7 Etobicoke, ON, CA, M9C 5P1

Company: Medavie Blue Cross

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company. 
Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.
Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 7,200 employees. Our mission is to improve the wellbeing of Canadians.


Job Title: Manager, Health & Digital Product Solution
Department: Product & Provider Management
Competition: 84734
Internal/External: Internal/External
Employment Type: Full time, permanent
Location: Toronto, Montreal, Moncton, Dartmouth/Halifax
Salary: Comprehensive Compensation
Reports To: Director

Position Summary
In this position you are responsible for providing strategic direction to the team of professionals who develop and maintain all products and services in the extended healthcare, dental, life, wellness, travel, spending account and optional benefits portfolio for Medavie Blue Cross’s Group business as well as the portfolio of Individual products and services. 


You also oversee our health and wellness strategy, digital product roadmap and digital channel development and manage a large block of wellness accounts and digital service providers. You will play an integral role in understanding the needs of our customers and leading the team in developing innovative solutions that drive growth and improve our competitive positioning.  


You will assist in the growth of our business through product leadership and by supporting sales, celebrating achievements, managing cost, and ensuring the team delivers insights on a timely basis. 


As the ideal candidate you enjoy working in a fast paced environment and leading others to achieve results.  


You have an aptitude for business planning, strategy development and developing others to support the growth of our traditional and non-traditional product lines.


You are able to identify new opportunities to expand our product portfolio and can collaborate with sales leaders and other leaders within the organization to support our book of business in all markets.


Key Responsibilities

  • Develops and maintains an understanding of the group and individual market, its evolution and the vision for Medavie Blue Cross’s product offerings; assessing the needs of our customers and leading the development of innovative solutions to address our competitive positioning in the market.
  • Determine the strategic and operational direction for product and digital channel development and maintenance.
  • Manages team of professionals responsible for end-to-end product performance throughout the product lifecycle process across all Medavie Blue Cross markets; maintaining and continuously enhancing our value proposition for the assigned product lines and digital channels.
  • Leads negotiations with and manages external vendor and third party provider partnerships to ensure cost efficient delivery of various products and services; 
  • Oversees benefits management policies, procedures and governance for Group & Individual Business;
  • Oversees revenue growth, profitability analysis and revenue forecasting of the wellness suite of products and achieves positive margin targets;
  • Builds strong relationships and collaborates closely with a wide variety of stakeholders, both internal and external, to accomplish goals and drive results; including delivery of internal and external presentations to senior leaders, clients, distributors, sales teams, and industry events.
  • Identify, oversee and direct initiatives to introduce and/or update process/practices to operationalize new products and services
  • Creates annual business plans that support corporate and operational plans;
  • Prioritizes and schedules operations within the team. Responds directly to the needs of clients and/or indirectly through the Sales team. 
  • Manage the alignment of key projects and resources with other departments (i.e. IT, BCL, Administration, Underwriting)
  • Manage a team of professionals including: conducting goal setting with individual team members, developing performance reviews and assisting with action planning and career development;
  • Lead recruitment, selection, orientation, training of employees maintaining a safe, secure, positive work environment;


Required Qualifications 

  • Education: Bachelor’s Degree
  • Work Experience: Seven to ten years of product/marketing experience ideally in a Life/Group Insurance environment
  • Other Qualifications: Experience in healthcare, group insurance industry and/or financial services industry; Ability to travel
  • Language Skills: Bilingualism would be considered an asset


Leadership Accountabilities

  • Values and Ethics: Builds and promotes a respectful work environment with employees fostering a climate of transparency trust and respect.  Supports opportunities for learning and growth and encourages staff to live the values.
  • Engagement: Builds and promotes a respectful work environment with employees fostering a climate of transparency trust and respect.  Supports opportunities for learning and growth and encourages staff to live the values.
  • People Management: Holds employees accountable for living the values and their performance and deals with ineffective performance.  Works to ensure that employees have the tools and job specific skill sets to do their jobs.
  • Strategic Thinking: Works to solve routine operational and people problems within the team. Seeks assistance from others to implement or develop solutions beyond routine concerns or process improvements that would impact their team.
  • Action Management: Manages quality and productivity of employee’s work. Follows through on the employee’s work plan from planning, implementing, monitoring to evaluating and reporting.
  • Financial Management: Implements process improvements to achieve operating efficiencies and value for money. Manages the portion of the budget allocated to team building and employee engagement.


Other Competencies

  • Customer Focus: Dedicated to meeting the expectations and requirements of internal and eternal customers; establishes and maintains effective relationships
  • Negotiating: Ability to negotiate skilfully in tough situations with both internal and external clients.

We are an Equal Opportunity Employer. 


Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.


For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.


We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.


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