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Trainer - Claims

Posting Date: May 6, 2022

Location: Moncton, New Brunswick, CA, E1C 8L3 New Brunswick, CA

Company: Medavie Blue Cross

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company. 
Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.
Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 7,200 employees. Our mission is to improve the wellbeing of Canadians.


Job Title: Trainer  
Department: Operations  
Competition: 84042  
Internal/External: Internal/External  
Employment Type: Permanent, Full Time  
Location: Moncton  
Salary: Comprehensive Salary  
Reports To: Team Leader  
Closing Date: May 30th, 2022  


The Opportunity


Applications are now being invited for the position of Trainer/ Facilitator.  As a member of the Operations Training team, you will be primarily responsible for the training delivery to new and existing employees of the Claims team.  You will assist with the design, development, and the organization of the various training information. You will conduct Needs Assessments to understand the needs of the learner and monitor progress from training delivery through testing and evaluation and share results with leaders to ensure training measurement and success.  You must use a positive and creative approach to the facilitation of training using a blended learning methodology (i.e.: virtual training, e-learning, self-taught modules, etc.). You will have an opportunity to facilitate training in virtual settings.  


You must be willing and able to travel to all Medavie Blue Cross Locations and / or the regional offices for the Blue Cross plans if required.


Key Responsibilities


  • Evaluate the training needs by interviewing staff and managers to complete a training needs analysis.
  • Deliver end-user virtual training for Operations teams through various learning instructional methods (eLearning, instructor-led, collaborative, blended) from a virtual platform.
  • Apply the principles of adult learning and adult learner styles to be able to adapt to each learner’s needs.
  • Provide support for learners during and after training to reinforce desired learning outcomes.
  • Assist with designing and development of a range of learning programs.
  • Validate course design (documentation, flow and style), test the output and provide feedback.
  • Link with our Quality Management System team, analyze audit results to identify trends, prepare reports on results, highlighting anomalies and propose training solutions.
  • Acting as a professional mentor/coach while leading training and modeling personal development.
  • Evaluate performance outcomes and observed behaviours. Provide Leaders with a documented report including score, behaviours and recommendations.
  • Ensure the engagement of participants during learning sessions, fostering respect amongst the group, creating an environment which is conducive.




  • Bachelor’s degree/ College diploma or equivalent in a related field.
  • Minimum 1-3 years of training/facilitation experience preferred, but not required.
  • Knowledge of and practical application of Adult Learning and instructional delivery principles.
  • Possess a sound understanding of positive coaching techniques.
  • Experience in Customer Service experience a plus.
  • Proficiency in MS Office applications.
  • Excellent time management skills and must be detail oriented.
  • Experience using e-Learning software such as Adobe Captivate is an asset.
  • Excellent presentation and facilitation skills.
  • Training in process improvement or Six Sigma methodology an asset.
  • Exceptional communication skills, written and spoken.  Bilingualism in both official languages is mandatory for this position.





We are an Equal Opportunity Employer. 


Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential — a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve.  Accessibility is a top priority. 


For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.


We would like to thank all candidates for expressing interest.  Please note only those selected for interviews will be contacted.


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