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Long Term Disability Consultant/Disability Operations Consultant

Posting Date: Nov 18, 2020

Location: Montréal, Quebec, CA, H3A 3A7 Halifax, Nova Scotia, CA, B3J 2A8 Dartmouth, Nova Scotia, CA, B3J 3C6 Moncton, New Brunswick, CA, E1C 8L3

Company: Medavie Blue Cross

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.


Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.

Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians. 



Job Title:     

Long Term Disability Consultant/ Disability Operations Consultant    


Life & Disability Management     



Employment Type:   

Full Time, Permanent  


Montreal, Moncton or Dartmouth


Comprehensive Compensation 

Reports to:           

Manager, Life & Disability Management 

Closing Date:   

December 6, 2020


The Opportunity

The insurance business isn’t just about claims - it’s about relationships too. No one wants to be in a situation where they are sick or injured and require time off work, but sometimes the unexpected happens. It’s in those moments that our members put their trust in us to provide the guidance they need to navigate their recovery. They aren’t just looking for someone to process their claim; they are looking for someone they can count on to get them back to the quality of life they deserve.


As a Disability Operations Consultant, you will be responsible for growing and developing relationships, and program management for active corporate Disability Management accounts. You will be one of the senior disability team to work directly with our clients to identify trends, implement and support solutions for the clients’ disability management programs.


Key Responsibilities

  • Provide technical expertise and knowledge as a senior team member of the Disability Operations
  • Collaborate with the Regional Sales and Disability Claims teams to identify disability program issues and solutions
  • Work closely with disability operations to deliver timely and responsive service to clients
  • Develop and maintain a positive working relationship with select employers to support satisfaction in the delivery of disability management services and obtaining improved results
  • Provide technical expertise, support and participation specific to disability proposals and finalist presentations
  • Manage the implementation of disability program for new clients which includes active participation in implementation meetings, developing timelines for key task activities, meeting deadlines, profiles of client environment, educating claims staff re: special requirements, client culture, etc.
  • Provide a proactive and strategic approach to supporting employers with analysis, reporting & problem resolution regarding their disability plan’s experience


Experience and key Qualifications

  • University degree in health science or a relevant discipline.
  • A minimum of three (3) to five (5) years of experience in disability management.
  • In-depth knowledge and expertise in disability management practices and processes.


Other Qualifications:

  • Insurance designation (LOMA or other) will be considered an asset.
  • Excellent verbal and written communication skills
  • Exceptional problem-solving skills
  • Highly developed analytical, organizational and decision-making skills with the ability to evaluate issues from a strategic perspective
  • Demonstrated customer service excellence
  • Ability to prioritize work effectively under tight deadlines
  • Ability to influence and negotiate with both internal & external partners
  • Self-motivated
  • Strong project management skills
  • Language Skills: Bilingualism in English and French is a requirement.


We would like to thank all candidates for expressing interest.  Please note only those selected for interviews will be contacted.


Medavie Blue Cross is an equal opportunity employer.


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