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Flex Benefits Management Analyst

Posting Date: Nov 17, 2020

Location: Montréal, Quebec, CA, H3A 3A7 Moncton, New Brunswick, CA, E1C 8L3 Dartmouth, Nova Scotia, CA, B3J 3C6

Company: Medavie Blue Cross

Job Title:      Flex Benefits Management Analyst
Service:     Solutions clients
Competition:  10995

Employment Type:   

pPermanent, Full time
Location:            Montreal
Salary:            Comprehensive Compensation
Reports to:            Team leader


Position Summary
Reporting to the Team Leader, Flexit and Autoload, you are responsible for customer administration on our flexible group insurance plans administration system (Flexit), including interface (Autoload) management and renewals. You work in close collaboration with various internal and external stakeholders. You coordinate different phases of the assigned workload and ensure that deadlines are met. You oversee the follow-ups and customer support required during client interface or system changes as well as support initial loading activities of systems other than Flexit. 


Key Responsibilities

  • Document and maintain customer requirements at all times.
  • Ensure that administrative procedures are kept up to date.
  • Coordinate and perform administrative tasks and make decisions with minimal supervision. 
  • Manage renewal activities and ensure that tasks are completed within the established time frame.
  • Serve as a first contact for customers.
  • Process customer requests and follow up as required in accordance with established procedures and time frames while maintaining a reputation for excellence in customer service.
  • Develop test plans and carry out test cases to validate system or interface changes.
  • Employ a process improvement approach, make recommendations, and foster automation in the ways of working. 
  • Maintain an effective level of communication. 

Required Qualifications  

  • College diploma, university degree or relevant experience in needs analysis. 
  • Five years of relevant experience.
  • Very good knowledge of group insurance plan administration and ability to learn new systems.
  • Good knowledge of Excel and Office Suite and ability to manipulate and organize data. 
  • Bilingualism (English and French) is required.


Core Competencies 


  • Expert ability to assemble, analyze and evaluate data. 
  • Ability to establish and maintain professional relationships by applying the basics of anticipating customer needs and remaining a trusted business partner.
  • Excellent skills in customer approach and professional relations development and a clear understanding of the basic principles of customer-focused management.
  • Ability to organize work and information methodically to execute critical tasks in compliance with deadlines. Highly energetic and dedicated approach to achieving established objectives. 
  • Good understanding of how the duties of this position contribute to the overall work unit paired with a willingness to offer unsolicited help to others with difficult situations.

We would like to thank all candidates for expressing interest.  Please note only those selected for interviews will be contacted.

Medavie Blue Cross is an equal opportunity employer.

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