Business Support Analyst

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company. 
 
Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.
 
Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 8,250 employees. Our mission is to improve the wellbeing of Canadians.

Position Summary 

Reporting to the Team Leader, and working in a team environment, the Business Support Analyst is responsible for a variety of technical focused work activities associated with Medicare Programs. The successful candidate will work with the leadership team, and the team members, to help ensure exceptional customer service is provided to DHW, and our provider and resident stakeholders 

Key Responsibilities 

• Works with the leadership team and team members to assist in successful completion of Change Requests and new business implementation within Medicare Programs or related areas - this work will involve corrdinating and working with various internal business areas and interacting with DHW/WCB directly to quantify business requirement etc.
• Perform monthly quality assurance checks on claims assessment to ensure payment accuracy and consistency among the team. Quality checks would also include phone and email interactions.
• Review, investigate and respond to escalated complex billing inquiries.
• Acquire the ability to function in various roles, such that training can be provided to future new employees. This would include all claim types within the Medicare business area.
• Complete other customer facing and internal support functions as required to support the business area 
• Work with IT and other business partners to resolve issues that arise in the daily operations and systems associated with Medicare Programs
• Develop proper training material and support systems for business area in conjunction with People Leaders .
• Manage the update and development of business area procedures. 
• Perform other duties as required.

Required Qualifications 

Education: Post-secondary diploma or degree in a health related field or equivalent work expereince

Work Experience: 3 - 5 years of relevant work experience

Other Qualifications: Strong oral and written communication skills required;  ability to priortize workload independantly is required.

Computer skills: MS Excel, Word and Power Point,

Language Skills: English

 Core Competencies 

Knowledge: Demonstrates a specialized knowledge of all processes, policies and precedents to do the job and solve day to day issues independently.  Exhibits broad organizational knowledge in assessment of complex issues throught the identification of linkages and longer-term organizational wide impacts.

Analystical Thinking: Strong attention to detail along with a high level of accuracy. Uses knowledge and experience to solve a variety of rountine and complex technical problems. Identifies the cause of problems and implements the most appropriate solution

Communication Skills: Communicates clearly and confidently, verbally and in writing, to a vairety of audiences.  Demonstrates the ability to tailor information and delivery suitable to the nature of the material, audience and situation.

Customer Orientation:  Is dedicated to meeting the expectations and requirements of internal and external customers; anticipates customer needs and takes personal responsibility for meeting them. Maintains library/database/network of all customer information and materials to meet both routine and complex customer needs.  Regularly asks for customer feedback to better understand how to improve service delivery

Execution and Organizational Skills: Organizes work and information in a well thought out manner to deliver on specific tasks within required timelines; is results driven and able to self manage workload. Understands how to separate and combine tasks into efficent work flow: knows what to measure and how to measure it; can see opportunities for synergy and integration

Team Work: Demonstrates knowledge of team's overall role within Medavie Blue Cross.  Leads work processes and proactively searches for ways to improve team effectiveness and performance.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.  We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.