Bilingual Account Associate

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company. 
 
Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.
 
Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 8,250 employees. Our mission is to improve the wellbeing of Canadians.

If you enjoy building solid business relationships and working in a fast-paced team environment, this opportunity is for you. As a member of the Account Associate team, you will work closely with an Account Executive, helping to achieve set sales quotas and other strategic objectives. You will represents Medavie Blue Cross’ portfolio of Individual products/ services and uphold company standards while ensuring the needs and expectations of the teams’ accounts are met. To excel in this role, you will have fantastic administration skills, a strong drive to provide the highest level of service, and experience managing business relationships.
 
What you’ll do:

• Work collaboratively with the Account Executives to meet sales targets and strategic objectives for assigned accounts while promoting Medavie Blue Cross as the company of choice for health and life products.
• Monitor and follow up on sales pipeline to ensure missing information is received in a timely manner and that applications move through the sales funnel.
• Handle escalations, complex service requests and inquiries, ensuring proper communication and a timely resolution.
• Complete reports for Account Executives and Brokers. 
• Foster and maintain ongoing relationships through daily support of Brokers, recognizing issues that require Account Executive intervention.
• Review processes, develop tools, plan events, and liaise with Marketing to curate materials.
• Represent the Broker community internally and work closely with key internal stakeholders such as marketing, sales support and administrative teams to ensure superior service and product offering to your assigned accounts.

Skills & Experience:

• Bilingualism (ENG/FR) is required. 
• Provincial Life, Accident & Sickness license required upon hire, or nearing completion.
• Skilled in developing and nurturing client and stakeholder relationships.
• Outstanding active listening skills.
• A strong work ethic and high levels of initiative.
• Exceptional organizational skills, coupled with a keen attention to detail and the ability to manage competing demands.
• Strong computer skills-  Microsoft Office, email, and internet applications.
• GBA or CEBS designation and/or other industry courses would be considered an asset.

Benefits of Joining the Medavie Team:

• Healthcare: Extended health & dental coverage including vision, prescription medications, alternative therapies, HSA, PSA, EAP, and life insurance - effective your first day and we cover the cost!
• Work/ Life Balance: Flexible work schedules and paid vacation, sick days, and personal days to handle family or personal situations.
• Planning for the Future: Defined Contribution Pension Plan with a matching contribution from Medavie.
• Community: Opportunities to get involved in charitable causes and give back to the community.

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.  We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.