Client Data Specialist

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company. 
 
Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.
 
Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 7,700 employees. Our mission is to improve the wellbeing of Canadians.

Responsible for the administration of clients on our administration system including interface management and renewals. The employee may also be called upon to work on initial and bulk loadings.
He is also in close communication with the various internal and external stakeholders. He coordinates the different phases of activities, making sure to meet the established deadlines. He ensures the required follow-ups and supports the customer in the change.

 
Main responsabilities:
•    Maintain interface files and communicate to client any changes they need to make. 
•    Take charge of customers requests and carry out the necessary follow-ups in accordance with established procedures and deadlines while maintaining the reputation of excellence in customer service
•    Develop test plans and execute test cases to validate changes to the system or interfaces 
•    Act as the first contact for customers.
•    Document and always maintain customer requirements or requirements in general.
•    Maintaining daily reporting schedule. 
•    Make sure to keep administrative procedures up to date
•    Coordinate and execute administrative tasks and make decisions without the need for a lot of supervision
•    Manage renewal activities and ensure that tasks are completed according to the established schedule
•    Maintain an effective level of communication
•    Be on the lookout and make recommendations for process improvement.
•    Make sure that all your tasks are done within the turn around time indicated. 

Qualifications

Education: University or college diploma  or equivalent work experience.

Computer Skills: Working knowledge of MS office, specifically Excel and Word;

Language Skills: In order to meet the needs of the English-speaking clientele, this position requires bilingualism
 

Core competencies

Knowledge: Good understanding of system  procedures and documentation as well as Quality Assurance concepts and best practices;

Analytical Thinking: Strong aptitude, ability to analyze, make decisions, troubleshoot,  with attention to detail and accuracy;

Communication Skills: Good verbal and written communication skills;

Customer Orientation: Strong customer focus; ability to build enduring relationships with business clients;

Execution and Organizational Skills: Well organized, the ability to develop creative and sound solutions in a diverse and fast-paced environment; a high sense of urgency; the ability to multi-task;

Team Work Skills: Strong interpersonal skills, positive attitude and ability to work in a group or independently.

We are an Equal Opportunity Employer. 

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.