Team Leader, UX Research

What makes us a different kind of employer?

As a national health solutions partner, Medavie is committed to improving the wellbeing of Canadians — and in our digital-first culture, technology is key to providing the products, services and solutions that increase access to care and improve health outcomes.

Our technology team is the backbone of our organization with over 500 employees and growing. We are constantly creating, testing, and learning to enable personalized, digital experiences in all we do.

When you join us, you’ll be part of an in-house, innovation led team focused on cutting edge digital health solutions that help provide the best care possible, when and where it’s needed.

The Team Leader, UX Research, is responsible for leading, coaching and growing a team of UX professionals focused on user research and analysis for our digital assets; this includes guiding employees in both day-to-day operations as well as longer-term performance and career planning. As a key member of the UX leadership team, the Team Leader, UX Research will help shape the organization's UX practice by establishing standards for UX research practices, optimizing UX research operations, and evolving UX research as a discipline within Medavie. As a professional in the field, the Team Leader is also expected to perform hands-on research and analysis as needed to support execution.

This role is situated within the Digital Transformation Office, which was established to enable focused execution of Medavie's digital strategy.

This might be a good role for you if:

• You enjoy doing something different every day;
• You're comfortable with uncertainty and change;
• You don't want to do things the way they've always been done—you want to find a better way;
• You see challenges as puzzles to be solved, and enjoy helping others solve problems;
• You're an excellent communicator who can understand and adapt to the concerns of different audiences;
• You’re self-motivated and decisive: you can figure out what needs to be done—and then do it.

Key Responsibilities 

1. Providing day-to-day UX research direction to team members, including guiding employees on tasks, reviewing work as needed, and advising on methods and best practices.
2. Supporting employee development through performance management and coaching, setting individual objectives and monitoring progress, encouraging learning and development, and supporting employee career development.
3. Amplifying the impact of the team by assessing and evolving team member responsibilities and job requirements, assessing team skills to identify and address gaps, scaling the team to support business needs, and leading recruitment efforts.
4. Fostering a positive and constructive employee experience, in collaboration with UX leadership team, by routinely collecting and acting on feedback, driving activities to encourage team engagement, and fostering a sense of connection and purpose within the team.
5. Managing team effort to achieve corporate and department goals, including responding to business requests and advising on UX research needs, planning and initiating work, assigning tasks, monitoring team progress and effort, and evaluating and reporting on success.
6. Contributing hands-on to work efforts as needed to support the team, such as responding to business requests and advising on UX research needs, evaluating existing experiences and journeys, setting up user tests or surveys, conducting interviews or moderated user tests, reviewing and analyzing results, etc.
7. Maturing UX research as a discipline within Medavie by establishing UX research standards and resources, optimizing UX research workflows and engagement models, driving the UX Research Community of Practice within Medavie, and advising leadership with regards to UX research needs.
8. Raising awareness of the value of UX research across the organization by fostering positive interdepartmental relationships, offering a UX research perspective in cross-functional strategy or design workshops, advocating for UX research in work assessment and planning activities, and collecting and sharing data related to how UX research success.

Required Qualifications 

Education: University degree in related field.

Work Experience:  Working experience as a UX research professional (5+ years) with proven leadership capabilities.

Other Qualifications:    

• Deep understanding of UX research methods and activities.
• Experience with resource planning and project scheduling.
• Excellent analytical, decision making and problem-solving skills.
• Well-honed interpersonal skills to negotiate priorities, resolve conflicts, and communicate clearly and professionally.
• Passionate about all things UX and other areas of design, technology and innovation.

Language Skills: Fluency in English is essential. Working knowledge of French is considered an asset.

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We are an Equal Opportunity Employer. 

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.