Team Leader Training

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company. 
 
Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.
 
Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 7,700 employees. Our mission is to improve the wellbeing of Canadians.

The Opportunity

As the Team Leader of Training, you will manage a portfolio of learning programs as well as projects, overseeing them from design through to implementation and maintenance. Implement innovative instructional design solutions, operate at both a strategic and tactical level, lead a growing team of curriculum design & developers (training specialists) and technical writers. In addition, partner with business leaders to drive our training modernization mandate forward.

Key Responsibilities

Leadership:

• Day-to-day remote and onsite management, establishing job duties and responsibilities and providing mentoring to achieve optimal effectiveness.
• Recruitment and hiring, goal setting, regularly scheduled individual and team meeting performance reviews, performance management and other related employee-management tasks.
• Take an active role in the training and ongoing education of team members (tutorials, TTT sessions, webinars, videos and more).

Business planning:

• Oversee the Training Modernization’s key project deliverables (e-learning modules, assessments, virtual facilitator training, content translation, curriculum design blueprint, leader guides, and more),
• Anticipate and quantify risks and dependencies.
• Provide timely and accurate status updates to the management team. 

Collaboration with the key business stakeholders:

• Evaluate, refine, and promote forward-thinking training solutions delivered via virtual and asynchronous/synchronous modalities.
• Establish the evaluation of training programs to ensure they are responsive to the needs of the client.
• Establish changes and redesign where necessary working alongside the Quality Assurance team.
• Support the operating procedure and business process documentation governance as well as the lifecycle management and storage guidelines.
• Work closely with the Quality Management Team, coordinate the tracking/reporting of training statistics to evaluate the adoption, coverage, and effectiveness of the training programs.

Training delivery:

• Plan and organize the training material via online facilitation or distributed/distance learning through the LMS or different channel.
• Conduct research and make recommendations for appropriate learning management system and databases and changes to existing programs, systems, and databases.

Innovation:

• Modernize and augment training content.
• Leverage LMS (hybridising learning, tracking training completions, real-time assessments & learning needs, reporting metrics - ROI).
• Upskill for curriculum design and development.
• Partner with Operations to enhance the Training Program and increase capabilities.

Qualifications

Education: Bachelor’s degree in training and education, business and/or social sciences.

Work Experience: 3 years in people management experience, in addition to learning and development experience in a high-growth, corporate environment.

Knowledge and Skills: 

• Having knowledge of adult learning principles in the development of training materials for a variety of delivery channels including eLearning, virtual classroom, training the trainer, self-study, blended learning, and web-enabled learning platforms.
• A talent for problem solving, building consensus, and working autonomously.
• Demonstrated project management, people management, leadership and coaching skills.
• Ability to lead others in a fast-paced, evolving, and dynamic environment.
• Ability to be approachable, engaging, and supportive.
• Collaboration, relationship building and interpersonal skills.
• Demonstrating ownership and accountability and being results-oriented.
• Evaluating skills and assessing future needs and training requirements.
• Superior client service orientation.

Computer Skills: Microsoft knowledge and strong computer skills are a must, knowledge of Workday and SAP are considered an asset.

Language skills: Bilingualism would be considered an asset

We are an Equal Opportunity Employer. 

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve.

Accessibility is a top priority. For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.