Training Specialist

Posting Date: Jun 21, 2024

Location: CA

Company: Medavie Blue Cross

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company. 
Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.
Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 7,700 employees. Our mission is to improve the wellbeing of Canadians.


Job Title: Training Specialist
Department: Information Services – Operations
Competition: 87141
Internal/External: Both
Employment Type: Full Time Permanent
Location: Remote/Hybrid
Salary: Comprehensive compensation
Reports To: Team Leader


As a Training Specialist, you will evaluate the training needs for operational business, support the design of a new, engaging and blended learning experience, lead instructional design for both new and existing curriculums and develop a learning experience to meet the organization’s online learning standards.


The Training Specialist works in close collaboration with the Quality Control Analysts, Business Analysts Technical Writers and Operational Specialists to ensure Quality training (curriculum is updated with the most recent operating procedures, business processes and product details).


Key responsibilities

  • Design training curriculum blueprints (high-level design) with a microlearning, online and instructor-led approach to learning with clear instructions for designers/developers.
  • Create storyboards to help organize and visualize the training content and provide a flow of topics to the overall curriculum.
  • Design and develop new and existing curriculums applying the microlearning and blended learning approach to learning.
  • Review and modify existing curriculums to fit a virtual training approach to learning by integrating technology and modern methodologies in traditional courses to transform from a lecture-centric approach to a learner-centric experience.
  • Design curriculums based upon appropriate learning instructional methods (eLearning, instructor-led, collaborative, blended) while applying instructional design theories, practices and methods.
  • Develop strategies for integrating learning solutions with digital learning methodologies ensuring a smooth blended approach that supports a learner-centric experience.
  • Design and develop e-learning using a combination of media, including text, graphics, animation, audio, video, and interactive content to maximize engagement.
  • Manage the timelines, scope and quality of deliverables across multiple workstreams.
  • Adopt agile practices to effectively manage project plan for changing priorities




Education: Post-Secondary degree in educational technology and curriculum 

Experience: 3-5 years equivalent experience curriculum design and development

Solid understanding of insurance industry and/or knowledge of Medavie business processes would be considered a strong asset.

Knowledge and skills:

  •  Able to organize, plan, prioritize, and monitor learning projects
  • Able to write effective instructional texts and audio/video scripts
  • Ability to communicate effectively in a professional and cordial manner through oral, written, and visual communications with others at all levels in the company. 
  • Experience using LMS (Learning Management System)
  • Experience using E-Learning software such as Adobe Captivate is an asset.
  • Self-starter
  • Life- long learner: Claims and Administration systems, LMS, products, processes and the Learning industry’s best practices…
  • Development proficiency with e-learning authoring software tools and assessments
  • Design proficiency with story boarding and blue printing 
  • Project management experience

Language: Bilingualism in both official languages is considered an asset for this position


We are an Equal Opportunity Employer. 


Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.


For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.


We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

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